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All of 'My Stuff' has disappeared from my Adobe Express App - relating to my business, I need it back asap please

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Pinned Reply By Amitej S

Hi everyone!

This issue was caused by an outage affecting multiple Adobe services, including content storage in Adobe Express, resulting in users being unable to access their Express projects.

The outage is now resolved, and the affected services are operating normally.
Find updates here:https://status.adobe.com/products/503465

Thank you to everyone who reported the issue here, and we appreciate your patience while it was being resolved.

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X

xoprojects

Participant

Same here. All of my folders are gone! I can only load my recent files, but not duplicate them. My folders are gone

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MathildaMj

Participating Frequently

Same here.. Was planning a schedule for the two weeks im gone from work starting tomorrow.. This is stressfull.... Will Adobe go in and reply so we know theyre working on this issue??

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shannon_8098

Participant

Looks like they are working on it! I can see my main Project folder again, but things inside still aren’t loading. Hopefully we’ll all be up and running again soon!!!

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herzausgold

Participant

Same. It started with a video that I should replace all the time, when all the others worked. No download possible. Than I restarted the computer and now, all my projects of different customers are gone and the one project left in the overview doesn’t open

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catriona_2709

Participant

Hi,

I am having a similar issue via Adobe Express browser. I cant open any of my files - I see thumbnails but they don’t open. Eventually it says it is an internet connection issue, which it isnt. Have tried all tests (different browsers, internet connections, logging in and out..). What is going on?

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Stephan38365925kqk0

Participant

me2. Projects couldnt be loaded.

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calm_scientist9943

Participant

All my projects are missing ! 😱 why am i paying for a service if all of a suden, all my projects disapear without notice? all my work is gone…

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Heather29503519c85w

Participant

As of 11:30am (UK time) today, I seem to have lost all of my Projects and anything I was working on within the last few hours. I’ve logged in and out, used an incognito window and also changed my password in case I’d been hacked. I don’t have sight of these files or projects anywhere. I also can’t see them on my phone app. Struggle to find anywhere to contact Adobe Support. PLEASE HELP

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JSmith

Participant

Same here with me. I also had a strange “gniessthemes” folder show up, that I never made. Hope we get a fix soon.

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GudrunB

Participant

Yes same. Bad timing, 58 minutes to a big event.

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