Skip to main content
koin games
koin games
Participant
February 26, 2026
Sticky

Art layers glitch out when selecting a transparent background

  • February 26, 2026
  • 13 replies
  • 274 views

I have a file with different layers for an asset we are using

 

Since today the art is completely broken and glitchy, whenever i select a color for a background it goes back to normal 

 

Once i select a transparent background, it’s broken again

 

      Pinned Reply By Abhi.G @ ADBE

      Hi, we’ve just deployed a fix for this. Could you please try again now (you may want to refresh your browser tab or restart your app to pick up the fix)?

      Thanks
      Abhi G

      13 replies

      Show previous replies
      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      February 26, 2026

      Hi ​@BrunoBenedetti, ​@oOoPhanteraoOo! Thanks for reaching out! This shouldn't be happening!

      Can you try once in private/incognito browsing mode and confirm if you’re getting the same experience there? We’d also like to know whether this is happening to just one project or to every project across all formats (post, video, webpage) that shows a similar experience. 

      Please confirm and let us know so we can further investigate this.  

      BrunoBenedetti
      BrunoBenedetti
      Participant
      February 26, 2026

      It's the same in incognito mode. No changes. My files in 1080x1350 or 1080x1920 format are corrupted. The ones I have in square format look fine. At least any new file I try to create starts up correctly.

      oOoPhanteraoOo
      oOoPhanteraoOo
      Participant
      February 26, 2026

      Same issue. Its destroying my projects! Why would I ever purchase a product that destroys hours of work in a click?

        BrunoBenedetti
        BrunoBenedetti
        Participant
        February 26, 2026

        One month with a big project to Instagram. I can't belive

          BrunoBenedetti
          BrunoBenedetti
          Participant
          February 26, 2026

          Today I accessed my templates and files that I have in Adobe Express and although each element is there, and some files even look fine when I download them, the entire file interface looks as if it were corrupted.

           

          Hoy ingrese a mis plantilla y archivos que tengo en Adobe Express y aunque cada elemento esta, incluso algunos archivos cuando los descargo se ven bien, todo el interfaz del archivo se ve como si estuviera corropido.

           

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices