Participating Frequently

As soon as I start to edit an image, the entire image turns dark green. This is replicated on many images on both the Google Chrome and Microsoft Edge browsers for the past two days.

Forum|Forum|1 month ago
May 30, 2026
35 답변들
798 조회

I begin a new file, import a photo from Adobe Express, and attempt to work on it. As soon as I do, the entire image turns dark green. This began two days ago, and everything I have tried to do since has resulted in a solid green box replacing the image I selected. To verify that the problem isn’t related to Google Chrome I attempted the same procedure on Microsoft Edge with exactly the same results. Since I use Adobe Express multiple times a day for projects, this is creating a massive problem for me.

pinned.reply.by Rose DV

Hi everyone!

Thank you so much for your continued patience - this issue has been escalated to critical priority on our end and the team is actively working on it.

While we wait for the team to fully scope the fix, there is a potential workaround they'd like you to try. If you're on a Microsoft Surface, could you try accessing Adobe Express via this URL and let us know if it resolves the green image issue for you?

https://new.express.adobe.com/ms-surface

Please reply here with your results - whether it works or not, every response helps the team narrow down the fix. For everyone else, we’re still collecting data on:

What device are you on? (make, model, and generation if possible)
What OS version?
What browser?

Please also continue to use the hardware acceleration workaround if you can! Thank you!

Rose

@carolynfahm @Daniel3867810592ow @kristin_0508 @Stanley25373514nmfe @jennih27140690 @sara_8358 @Ntash26 @Rayen1 @olivermyers @ltam @e-JY987654321 @Gert+van+Veen @tanya@dearstitcher.com @ghuman26 @gratitude_to_8835 @One_Story1747 @LocalMarketer @NZphee @Tom+Welborn @gbgbgbgbgbg @Vanessa23847244ut58 @jasperheuins

이전 답글 보기

sara_8358

Participant

I have exactly the same issue since yesterday. Incognito tab doesn't work, clearing cache doesn't work, tried multiple browsers and the app, all the same issue. Not just in my new project but all my old projects as well: they only show my images as dark green

jennih27140690

Participant

I’m also having this issue. I’ve rebooted. I’ve tried another browser. I’ve tried incognito mode. Nothing helps.

C

carolynfahm작성자

Participating Frequently

How can I send you the private message?

Tarun Saini

Community Manager

Hi @carolynfahm,

Our product team is looking into this issue. You can share your project here- https://community.adobe.com/inbox/overview

Regards,

Tarun

C

carolynfahm작성자

Participating Frequently

Tarun - I get to the site but there is no option to start a new message. But I can tell you how to find one of the images that turned into a green box when I started to edit it. Type in Baroque Letters, and find the capital letter B that looks like it was created out of brass.

Stanley25373514nmfe

Participant

I am also experiencing this issue. I’ve cleared the cache, and signed in and out, restarted the computer, and it persists.

Tarun Saini

Community Manager

Hi @Stanley25373514nmfe ,

Thanks for sharing the project URL. I have shared it with our team internally, and will share the update once I hear anything from them.

Regards,
Tarun

Daniel3867810592ow

Participant

Also getting this issue as of today, Not all my images are doing it just select slides across a multiple panel project, when importing brand new images it shows the image at first but then almost loads or renders the image resulting in it turning into a green box as above with a burn like effect on the page of some of the image’s shadows? Cant even start a new project without it doing the same over and over.

Tarun Saini

Community Manager

Hi @carolynfahm @Daniel3867810592ow,

Welcome to the Adobe Express community! We’re sorry to hear about your experience. To help us better understand what might be causing this, could you please try the following and let us know the results:

Does the issue occur in Incognito/Private mode?
Have you tried using a different device or the mobile app?
Do you have any browser extensions or plugins installed? If yes, please try disabling them and check if the issue persists.
Is this happening with all images, or only specific ones?
If possible, could you share a screen recording of the issue? That would really help us investigate further.

As a quick troubleshooting step, you can also try:

Clearing your browser’s cache and cookies.
Signing out and signing back into Adobe Express.

Please let us know if any of these steps help or if the issue continues, we’ll take it forward from there.

Regards,

Tarun

kristin_0508

Participant

I am also experiencing this issue. All cookies and browser cache have been cleared and I have signed in and out of Adobe. I also restarted my device.

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