As soon as I start to edit an image, the entire image turns dark green. This is replicated on many images on both the Google Chrome and Microsoft Edge browsers for the past two days.

When I upload/import an image from the media, I see that the image is green/black. 

I've checked internally with my colleagues, but they don't seem to have the same issue. I've requested them to upload the same image file, where they can upload it seamlessly without any image quality issue. 

I’ve been having the same issue for over a week! Very frustrating - when will this be fixed?

This is exactly whats happening to my projects as well, even on past pages where images are. Its replacing all images I’ve uploaded with a green overlay like shown in this thread

I am also having the same issue, both when trying to to upload my own images into project, or when trying to use existing or stock library images. It’s very frustrating. 

Images are in jpg format.  The problem occurs in all images, both mine and images within the program.  However vector files are not affected.  If I add content from the Media files, the file immediately transitions into the green box. So far, however, everything from the Elements files functions normally, as does text.

Hi ​@carolynfahm ​@Daniel3867810592ow ​@kristin_0508 ​@Stanley25373514nmfe ​@sara_8358 ​@jennih27140690 ​@Ntash26 

Thanks for your patience. While the team is still investigating the issue, could you help us with a bit more detail about the images that are not rendering properly?

• What format are they in (PNG, JPEG, etc.)?
• What’s the resolution or size?
• Do you see any pattern between images that work vs those that don’t?

Regards,

Tarun

I’m also having the same issue. I was trying to add a background, and it either doesn’t load at all or when it is applied it turns green within a few moments. 

Has anyone figured out how to resolve this? I’ve shared my files as asked, but have gotten no status updates, nor does the issue show on the Known Issues page. 

I can’t afford to pay for a graphics program that doesn’t work. Please update!

I have exactly the same issue since yesterday. Incognito tab doesn't work, clearing cache doesn't work, tried multiple browsers and the app, all the same issue. Not just in my new project but all my old projects as well: they only show my images as dark green

I’m also having this issue. I’ve rebooted. I’ve tried another browser. I’ve tried incognito mode. Nothing helps.