Participating Frequently

As soon as I start to edit an image, the entire image turns dark green. This is replicated on many images on both the Google Chrome and Microsoft Edge browsers for the past two days.

Forum|Forum|1 month ago
May 30, 2026
35 replies
797 views

I begin a new file, import a photo from Adobe Express, and attempt to work on it. As soon as I do, the entire image turns dark green. This began two days ago, and everything I have tried to do since has resulted in a solid green box replacing the image I selected. To verify that the problem isn’t related to Google Chrome I attempted the same procedure on Microsoft Edge with exactly the same results. Since I use Adobe Express multiple times a day for projects, this is creating a massive problem for me.

Pinned Reply By Rose DV

Hi everyone!

Thank you so much for your continued patience - this issue has been escalated to critical priority on our end and the team is actively working on it.

While we wait for the team to fully scope the fix, there is a potential workaround they'd like you to try. If you're on a Microsoft Surface, could you try accessing Adobe Express via this URL and let us know if it resolves the green image issue for you?

https://new.express.adobe.com/ms-surface

Please reply here with your results - whether it works or not, every response helps the team narrow down the fix. For everyone else, we’re still collecting data on:

What device are you on? (make, model, and generation if possible)
What OS version?
What browser?

Please also continue to use the hardware acceleration workaround if you can! Thank you!

Rose

@carolynfahm @Daniel3867810592ow @kristin_0508 @Stanley25373514nmfe @jennih27140690 @sara_8358 @Ntash26 @Rayen1 @olivermyers @ltam @e-JY987654321 @Gert+van+Veen @tanya@dearstitcher.com @ghuman26 @gratitude_to_8835 @One_Story1747 @LocalMarketer @NZphee @Tom+Welborn @gbgbgbgbgbg @Vanessa23847244ut58 @jasperheuins

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tanya@dearstitcher.com

Participant

same here, in different browers, different file types

Gert+van+Veen

Participant

Same problem here in different browsers

e-JY987654321

Participant

When I upload/import an image from the media, I see that the image is green/black.

I've checked internally with my colleagues, but they don't seem to have the same issue. I've requested them to upload the same image file, where they can upload it seamlessly without any image quality issue.

ltam

Participant

I’ve been having the same issue for over a week! Very frustrating - when will this be fixed?

olivermyers

Participant

This is exactly whats happening to my projects as well, even on past pages where images are. Its replacing all images I’ve uploaded with a green overlay like shown in this thread

Rayen1

Participant

I am also having the same issue, both when trying to to upload my own images into project, or when trying to use existing or stock library images. It’s very frustrating.

C

carolynfahmAuthor

Participating Frequently

Images are in jpg format. The problem occurs in all images, both mine and images within the program. However vector files are not affected. If I add content from the Media files, the file immediately transitions into the green box. So far, however, everything from the Elements files functions normally, as does text.

Tarun Saini

Community Manager

Hi @carolynfahm @Daniel3867810592ow @kristin_0508 @Stanley25373514nmfe @sara_8358 @jennih27140690 @Ntash26

Thanks for your patience. While the team is still investigating the issue, could you help us with a bit more detail about the images that are not rendering properly?

What format are they in (PNG, JPEG, etc.)?
What’s the resolution or size?
Do you see any pattern between images that work vs those that don’t?

Regards,

Tarun

jennih27140690

Participant

It seems to be ALL pictures that I click on to edit.

sara_8358

Participant

Same here! Elements do work but all images turn green, even the ones that were fine until last week are now showing green. All my designs have been affected and I can't continue working with Adobe like this…

Ntash26

Participant

I’m also having the same issue. I was trying to add a background, and it either doesn’t load at all or when it is applied it turns green within a few moments.

Stanley25373514nmfe

Participant

Has anyone figured out how to resolve this? I’ve shared my files as asked, but have gotten no status updates, nor does the issue show on the Known Issues page.

I can’t afford to pay for a graphics program that doesn’t work. Please update!

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