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rick_0227
Participant
June 9, 2025

Brand Colors not showing in swatches

  • June 9, 2025
  • 14 replies
  • 10179 views

Hello 🙂
I'm not seeing our brand colors show up as a list or choices in the fill color for any type of object.
This was working Friday, but not now.

I have cleared cache, logged out, 4 different devices, 2 different adobe IDs

What has changed over the weekend?

This is drastically slowing us down for work today.

 

Thank you.

    14 replies

    G
    good_Melody6471
    Participant
    June 11, 2025

    Same here!

    M
    marting56447075
    Participant
    June 11, 2025

    Yes, thank you very much, it's working again for me now.

    C
    ClarisMarketing
    Participant
    June 10, 2025

    The problem went away and is back again. No brand library selection possible rn, particularly from the "color picker" drop down.

      S
      Stephanie342924179pbz
      Participant
      June 10, 2025

      It's working for me now. Also checked with a few others and it's all good. Thank you!

      B
      Bip Bippadotta
      Known Participant
      June 10, 2025

      Yes, it works on my Windows 11/Microsoft Edge desktop. But what now is the difference between these two buttons on the menu it opens? I see no difference.

      G
      good_Melody6471
      Participant
      June 10, 2025

      I am having this same issue. I want to change some text from default to one of my brand's colors, but it doesn't show up as an option. 

      S
      Stephanie342924179pbz
      Participant
      June 10, 2025

      Hi there, I'm also having the same issue with the brand colors not appearing when selecting a color. Same goes for the team I work with. Please let me know once there is an update. Thank you!

      B
      Bip Bippadotta
      Known Participant
      June 10, 2025

      This is all very frustrating. I assume you guys rolled out something new again that we don't need last evening, which tripped this same problem again. Does your team test its products before it rolls them out or is this standard operating procedure? How long must my team wait today until this is fixed again? Growing very frustrated.

      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      June 10, 2025

      Hi all, our team is working on fixing this issue. We'll let you know once the fix is released. 

      R
      rick_0227Author
      Participant
      June 10, 2025

      This was fixed late afternoon yesterday, now its broken again.

      Adobe please fix ASAP.

      A lot of folks are losing valuable time dealing with this issue.
      Thank you!

      M
      marting56447075
      Participant
      June 10, 2025

      Die eigens erstellten Farbpaletten zu bestimmten Themen (color themes) werden in der Anwendung Adobe Express nicht mehr in der Farbenpalette angezeigt. Die ganze Zeit funktionierte das immer problemlos. Seit diesem Wochenende nicht mehr!

      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      June 10, 2025

      Hi all, A fix for this issue has been released. Can you please check and confirm if it's working for you now? 

      Please share your observations here. 

       

      Thanks!

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