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caryh64729408
Participant
August 27, 2025
Open for Voting

Buttons unavailable in Adobe Express moble app

An assortment of buttons are unaviailable on mobile app when in a file. This buttons include the save icon and "..." for more options

    49 replies

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    sharp_Melody5904
    Participating Frequently
    August 28, 2025

    Second update of the day : I seem to be having cried victory too soon !

    The grey useless buttons are back 😣

    The app is not working agaon.

    Please keep us update 

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    David__B
    David__B
    Legend
    August 28, 2025

    I know our developers are still working on the issue. If you have access to a computer please try downloading from there using a web browser at https://adobe.ly/4najf89


    Thanks,
    Dave

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      user1398930
      Participant
      August 28, 2025

      @Amitej S how exactly do we use the webapp to export? When I go to the web version it only gives me the option to download the mobile app. Do you have to be on a desktop? 

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      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      August 28, 2025

      Hi @user1398930,

       

      Welcome to the community! Yes, this workaround can only be done on the desktop.

       

      Regards,

      Tarun

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      javierv45785449
      Participant
      August 28, 2025

      It's frustrating! I updated to the latest version 20.0.0 and everything's still the same! With the phantom export buttons.

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        jaydipietro
        jaydipietro
        Participant
        August 28, 2025

        Same issue here all day. Uninstalled reinstalled, restarted iPhone and no improvement. 

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        LDNAT5
        Participant
        August 28, 2025

         

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        Amitej S
        Community Manager
        Amitej SCommunity Manager
        Community Manager
        August 28, 2025

        Hi @LDNAT5, This is an ongoing issue affecting some users, and our team is investigating it. We will share the updates about it here. 

         Until then, you may want to try exporting the project through the webapp so it doesn't hamper your work and deadlines. 

         

        Thanks!

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          magnificent_society5120
          Participant
          August 28, 2025

          Habe das gleich problem

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          user1398930
          Participant
          August 28, 2025

          I'm on an iPhone and iPad. I've tried reinstalling the app and restarting my device. Nothing works. Same blank bubbles where the buttons should be. 

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          sharp_Melody5904
          Participating Frequently
          August 28, 2025

          Did nothing special a part from waiting and keeping on trying opening the app.

          And it worked again.

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            defaulthprc89lej0vi
            Participant
            August 28, 2025

            @sharp_Melody5904  how did you get it to work? how did you resolve the issue? Still not working for me. I have an apple device. 

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              calm_curiosity5EBF
              Participant
              August 28, 2025

              Como lo arreglaste yo sigo con el problema 

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