Participant

Buttons unavailable in Adobe Express moble app

Forum|Forum|5 months ago
August 27, 2025
34 replies
6976 views

An assortment of buttons are unaviailable on mobile app when in a file. This buttons include the save icon and "..." for more options

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sharp_Melody5904

Participating Frequently

Second update of the day : I seem to be having cried victory too soon !

The grey useless buttons are back 😣

The app is not working agaon.

Please keep us update

Adobe Employee

I know our developers are still working on the issue. If you have access to a computer please try downloading from there using a web browser at https://adobe.ly/4najf89

Thanks,
Dave

Participant

@Amitej S how exactly do we use the webapp to export? When I go to the web version it only gives me the option to download the mobile app. Do you have to be on a desktop?

Community Manager

Community Manager

Hi @user1398930,

Welcome to the community! Yes, this workaround can only be done on the desktop.

Regards,

Tarun

javierv45785449

Participant

It's frustrating! I updated to the latest version 20.0.0 and everything's still the same! With the phantom export buttons.

Participant

Same issue here all day. Uninstalled reinstalled, restarted iPhone and no improvement.

Participant

Community Manager

Community Manager

Hi @LDNAT5, This is an ongoing issue affecting some users, and our team is investigating it. We will share the updates about it here.

Until then, you may want to try exporting the project through the webapp so it doesn't hamper your work and deadlines.

Thanks!

magnificent_society5120

Participant

Habe das gleich problem

Participant

I'm on an iPhone and iPad. I've tried reinstalling the app and restarting my device. Nothing works. Same blank bubbles where the buttons should be.

sharp_Melody5904

Participating Frequently

Did nothing special a part from waiting and keeping on trying opening the app.

And it worked again.

defaulthprc89lej0vi

Participant

@sharp_Melody5904 how did you get it to work? how did you resolve the issue? Still not working for me. I have an apple device.

calm_curiosity5EBF

Participant

Como lo arreglaste yo sigo con el problema

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