Participant

Buttons unavailable in Adobe Express moble app

Forum|Forum|5 months ago
August 27, 2025
34 replies
6976 views

An assortment of buttons are unaviailable on mobile app when in a file. This buttons include the save icon and "..." for more options

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L

LessRamos

Participant

En Ios y en Android tiene el mismo error que no se muestran los botones de la parte superior. En cambio la versión de escritorio no tiene ese problema.

S

sharp_Melody5904

Participating Frequently

Quick update

Everything is working again over here.

Thanx for having helped 😉

C

Chevar238633582s4o

Participant

I am having the same issue using my ipad. I've deleted the app and restarted my Ipad. Is there another way please share .

K

katibatie07

Participant

I have no top right options in the app. I have uninstalled, reinstalled, signed out etc... The options only show on my computer but not in the mobile app.

C

Chevar238633582s4o

Participant

I'm having the exact same issue

C

calm_curiosity5EBF

Participant

Mismo problema por aca necesito urgencia en la respuesta para que me resuelvan el problema de los botones en gris.

S

sharp_Melody5904

Participating Frequently

Thanx for the tip Tarun but I'm afraid downloading is just one of the problems because it's just one of the ... buttons which are actually grey not usable rounds since this morning 😞

Can't switch from one image to the other, can't go bak to the project overview... in one word can't use the app and it happens to be my number one tool producing - mobile first - dozens of files per day for business purposes.

Please help

Cocawa

Participant

I'm on a iPhone 15 running latest ios, tried deleting app and reinstalling. No change. Still have those 5 dull gray circles on the top right of app. Still can not download.

please rectify ASAP! Thanks

J

jeffrey_0234

Participant

All that seems to do for me is open up the document and not prompt the download.

S

sharp_Melody5904

Participating Frequently

Adobe team, do you have any idea of how long this is going to take to fix the problem ? Last time there was one it dealt with a couple of hours. If I reinstall the app should I expect data loss or my project will still be there when I log in ?

Thanx

Tarun Saini

Community Manager

Hi @sharp_Melody5904,

As a workaround, can you please try using the download button from the Home (Your Stuff) section, and let us know if that helps?

Regards,

Tarun

D

David_Valerio1658

Participant

Hello. After the Samsung (Adroid) update that I installed yesterday, Adobe Express won't load the pages icon at the top, nor the one to save the file. Thus, the app is useless. Please, help!

D

defaulthprc89lej0vi

Participant

Hello, I have the same issue, and it's been happening since two days ago. I have reinstalled the app and still have the same issue. It is urgent that this matter gets fixed right away, please. I need the app and the service, I use it every day.

Tarun Saini

Community Manager

Hi @defaulthprc89lej0vi,

Thanks for reaching out! We've shared the issue with our product team. Once there is an update, we will keep you posted.

Regards,

Tarun

D

dakotaandrei

Participant

using the ipad app and the shapes of the grey and purple download and share buttons are in the top bar, but the button text and what makes them buttons are gone. also missing are the undo/redo keys and anything else from the top function row.

S

sharp_Melody5904

Participating Frequently

0.0.1 version

Happening on all the projects

Impssible to use the app

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