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JillLume
Participant
Aug 24, 2023 12:15 PM UTC
Open for Voting

Can't access Adobe Express

Really struggling to get anywhere with Adobe Express. Whether it be through Safari or Chrome, I keep getting a notice that the server can't be found. This has been happening for the last few days. 

Any updates?


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13 replies

Participant
Feb 5, 2024 1:11 PM UTC

I'm sorry to hear that you're encountering problems while using Express. 

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https://projectfreetv.onl/https://waplus.win/
Participant
Aug 28, 2023 6:41 PM UTC

Awesome, glad to help!

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Participant
Aug 28, 2023 6:39 PM UTC
Great, glad it helped!

Dan
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JillLume
JillLumeAuthor
Participant
Aug 28, 2023 6:13 PM UTC

@Daniel31930185e3ac ok, you are a lifesaver! Added to DNS and instantly works now. Thank you! 

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Participant
Aug 28, 2023 2:57 PM UTC

Success! Thank you. I was actually able to change the DNS through my Google
settings--
https://westdalechildrensschool.org/

“Look deep into nature, and you will understand everything better.” *-
Albert Einstein.*

*Westdale Children's School acknowledges and thanks for our presence on
ancestral Anishinaabe and Haudenosaunee confederacy land as determined by
the Dish with One Spoon treaty. *

*We recognize that this agreement intends all nations to share this
territory respectfully, responsibly, and sustainably.*

*We recognize the enduring presence of Indigenous peoples on this land and
understand that we must do more to learn about the rich history of this
land to understand our role as residents and stewards.*

 

[Personal Information removed by moderator]

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Participant
Aug 28, 2023 2:44 PM UTC

If you're having trouble accessing Express from Canada, it seems the issue is the DNS.  I was having the same issue, and changed my DNS to 8.8.4.4., solved the problem instantly.  This takes a little time for those like me who may not be super internet-savvy, but there are step by step instructions you can find on the web for any device.  Good luck!

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Adobe Employee
Aug 28, 2023 9:44 AM UTC

@Heather26763113hftc  could you please tell us, if applies, what kind of security software you are using? Either software, or hardware (routers with internet security protection).

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Participant
Aug 28, 2023 3:55 AM UTC

Hi, so frustrating I have tried resetting everything, but my Canadian address seems to be an issue. 

Do you know if this is something that will be resolved soon? I had success when using a different network when I was away from home....But I don't plan to change my service provider...any other solutions??  Really frustrating not having access to projects in process.

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Adobe Employee
Aug 24, 2023 2:28 PM UTC

Hi. Could you please let us know if you use any kind of computer security software or hardware (on your home router).

Would it possible to check with another network, mobile phone hotspot for example.

We have recently discovered that some internet security software incorrectly blocks new.express.adobe.com URL and the result is an error similar to yours.

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Alexandre Becquet
Community Expert
Community Expert
Aug 24, 2023 1:33 PM UTC

Hello, can you tell us where you trying to connect? and infos of your sytem?
Sorry too late !! 

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