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JillLume
Participant
Aug 24, 2023 12:15 PM UTC
Open for Voting

Can't access Adobe Express

Really struggling to get anywhere with Adobe Express. Whether it be through Safari or Chrome, I keep getting a notice that the server can't be found. This has been happening for the last few days. 

Any updates?


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13 replies

JillLume
JillLumeAuthor
Participant
Aug 24, 2023 1:31 PM UTC

@Madalin Naum and @Kanikas thanks for your response!

I am in Canada so maybe this is the issue I'm facing. It's consistent no matter which link I click to access it. I have also cleared cache/cookies as well as updated all system browsers. I've tried it on my IMac and Macbook Pro (both 2022 models) so I'm confident it's not a system requirement issue. 

I'm not using a VPN or Proxy that I know of. 

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Community Manager
Aug 24, 2023 1:22 PM UTC

Hi Jill,

I'm sorry to hear that you're encountering problems while using Express. Is this "server can't be found" notice appearing everytime or it's rather inconsistent?

There is a known DNS issue for users based in Canada, not sure if this is your case. You may find some details & troubleshooting tips on this page
 https://helpx.adobe.com/express/kb/known-issues-in-adobe-express.html.

Also, is there any chance you're using a VPN or proxy?

Thanks a lot!

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Kanikas
Legend
Aug 24, 2023 1:14 PM UTC

Hi there,

We hear you!

Would you please clear the cookies/cache and trya again? Please use this link: https://new.express.adobe.com/ and let us know the outcome. Also, please refer the minimum system requirements needed to run Adobe express on your machine: https://helpx.adobe.com/express/system-requirements.html

 

Hope this helps!

 

Thanks

Kanika

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