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Participant
August 24, 2023

Can't access Adobe Express

  • August 24, 2023
  • 13 replies
  • 2073 views

Really struggling to get anywhere with Adobe Express. Whether it be through Safari or Chrome, I keep getting a notice that the server can't be found. This has been happening for the last few days. 

Any updates?


13 replies

JillLumeAuthor
Participant
August 24, 2023

@Madalin Naum and @Kanikas thanks for your response!

I am in Canada so maybe this is the issue I'm facing. It's consistent no matter which link I click to access it. I have also cleared cache/cookies as well as updated all system browsers. I've tried it on my IMac and Macbook Pro (both 2022 models) so I'm confident it's not a system requirement issue. 

I'm not using a VPN or Proxy that I know of. 

Community Manager
August 24, 2023

Hi Jill,

I'm sorry to hear that you're encountering problems while using Express. Is this "server can't be found" notice appearing everytime or it's rather inconsistent?

There is a known DNS issue for users based in Canada, not sure if this is your case. You may find some details & troubleshooting tips on this page
 https://helpx.adobe.com/express/kb/known-issues-in-adobe-express.html.

Also, is there any chance you're using a VPN or proxy?

Thanks a lot!

Kanikas
Community Manager
Community Manager
August 24, 2023

Hi there,

We hear you!

Would you please clear the cookies/cache and trya again? Please use this link: https://new.express.adobe.com/ and let us know the outcome. Also, please refer the minimum system requirements needed to run Adobe express on your machine: https://helpx.adobe.com/express/system-requirements.html

 

Hope this helps!

 

Thanks

Kanika