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Sense of Soul
Participant
March 3, 2025

Can't upload

  • March 3, 2025
  • 2 replies
  • 185 views

I was forced to the new version of Adobe Express, even though its not as easy as the one prior I was adjusting. But now I cannot upload photos from my iphoneor files. I can only copy and paste. Is the prior version available?I'm about the cancel and try another program? 

2 replies

A
Adobe Employee
Abhi.G @ ADBE
Adobe Employee
March 4, 2025

@Sense of Soul 

 

Please also note https://community.adobe.com/t5/adobe-express-bugs/uploads-not-working/idc-p/15188237#M25239

 

Thanks

Abhi G

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    March 4, 2025

    Hi @Sense of Soul

    Sorry to hear about your difficulties. I'd try these as some beginning troubleshooting steps
    - Ensure the latest version of iOS is installed
    - Restart the device https://adobe.ly/4i1qnl2

    - Ensure the app has access to photos from Settings > Privacy > Photos


    If none of these help I'd recommend reaching out to and working with our support directly at 

    https://adobe.ly/4h4GTPR


    Best,
    Dave

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