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default36814309x6fnw5
Participant
April 18, 2024

Cannot download PDF

  • April 18, 2024
  • 28 replies
  • 4574 views
Unclear why I cannot download PDF. PNGs download ok.

    28 replies

    Chrisd7
    Chrisd7
    Participating Frequently
    May 15, 2026

    I am having this issue right now and it is devastating to me. I have spent a week making a product ready for distribution at work and I cannot get the file to export as a PDF and a PNG or JPEG version break my links. What am I supposed to do? I have tried all of the suggested fixes. PLEASE HELP. Additionally, this is a government license version being used at a US Federal Agency. If this issue persists, I will inquire about it and hopefully have the licensed pulled agency-wide.

      Rose DV
      Community Manager
      Rose DVCommunity Manager
      Community Manager
      May 15, 2026

      Hi ​@Chrisd7,

      I get the urgency - a week’s of work on the line is a lot, and I want to make sure we get this resolved as quickly as possible.

       

      A couple of things to try:

      1. Duplicate the project and try exporting the duplicate as a PDF: sometimes this can resolve export issues tied to a specific project's state.
      2. Share with a colleague and have them try downloading as PDF from their account, to rule out whether it's account-specific.

       

      If you're willing, could you also share the project with us directly so we can take a look? Here's how:

      • Open the project in Express - I would recommend making a duplicate copy anyway just in case
      • Click Share → Who has access → Anyone and set to Can edit
      • Copy the link and share it with me via DM

       

      For the fastest resolution given the urgency, I'd also recommend reaching out to our Chat Support team in parallel at https://helpx.adobe.com/support.html (click the three dots menu) — they can access your account directly.

       

      We're on this!

       

      Rose

      Chrisd7
      Chrisd7
      Participating Frequently
      May 15, 2026

      I would love to be able to share it with you but I am not able to given the content. I tried the duplication method and that still did not work. What would you try if I shared it with you that you won’t write here? I desperately need to fix this. 

      A
      Adobe Employee
      Abhi.G @ ADBE
      Adobe Employee
      February 28, 2025

      @Josh37319496xk5h 

       

      If you don't have premium access to an image asset, you should be blocked from downloading at the outset ("Upgrade to download") as shown in the screenshot below. Not run into PDF download errors/hangs that others are reporting here.

       

       

       

      Abhi G

      Chrisd7
      Chrisd7
      Participating Frequently
      May 15, 2026

      no - i have premium access and the issue persists. 

      J
      Josh37319496xk5h
      Participant
      February 28, 2025

      What I have found as the main issue for this not downloading is you don't have full premium access to the image or asset you are attempting to use in Adobe Express.

      Pay for full image access. Also you can download them from Adobe stock images sit3e and upload the file you want in Express.
      This allowed me to convert my slides into a pdf document and I could download them. I'm shocked this hasn't been explained by support.

      D
      david_2382
      Participant
      August 23, 2024

      Is this a common problem?  My files download to 90% and then doesn't go any further

       

      I can download JPG and PNG but not pdf (15 pages)

       

      I'm using Safari and a macbook air M3 - I could do it a couple of days ago but not now - why?

      W
      walter38270946kda8
      Participant
      June 26, 2024

      te respondieron ????

       

      Lyn_D
      Lyn_D
      Inspiring
      June 21, 2024

      @andrewt75109771, it's been some time since you last posted this. I've moved your post to this thread in case you need help.

      ^Lyn

      D
      default37808122n1gu9n
      Participant
      June 3, 2024
      Adobe won't allow me to download my file as a PDF
      D
      default37574959p9xl9w
      Participant
      May 22, 2024
      I have tried to download one of the pages in a project multiple times and i can not get it to download.
      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      May 3, 2024

      Hi @Sergiu Adrian35083634ecdr,

       

      Just following up here, could you share the screenshot of the template you used?

       

      Regards,

      Tarun

       

        D
        default36861967l6sdyk
        Participant
        April 20, 2024
        En las últimas 24 hs. no pude descargar versiones en Pdf, probé de todas las formas y no obtuve resultados.
        Tarun Saini
        Community Manager
        Tarun SainiCommunity Manager
        Community Manager
        April 30, 2024

        Hi @Sergiu Adrian35083634ecdr 

        Apologies for the inconvenience. Can you share a screenshot of the template you used via private message? If not sure how to send through private message, click on this link. A screenshot of a few of the templates would help us identify the issue.

         

        Regards,

        Tarun

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