Participant

Cannot download PDF

Forum|Forum|1 year ago
April 18, 2024
27 replies
4519 views

Unclear why I cannot download PDF. PNGs download ok.

Show previous replies

O

OISHEE

Participant

I JUST CANNOT DOWNLOAD PDFs. IT IS VERY ANNOYING. PLEASE PLEASE FIX THIS

E

Emily368715123z3o

Participant

i need to download my file but it's not working

M

matthew30612975jopo

Participant

Over the past few days I have been unable to download several files to a PDF, but can download similar files. seems intermitent

H

Heather36769069lkhz

Participant

I cannot download my document to PDF format

D

default36828324e0n9vl

Participant

PDF werden nicht heruntergeladen

Tarun Saini

Community Manager

Hi

@default36814309x6fnw5

,

We're sorry to hear about this. Please share a few more details on this, like how many pages your project has and whether it has a large number of images. Did you create it from the existing template, or did you create it from scratch?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies, and let us know how it goes. Also, would you mind sharing the project link to investigate further?

Regards,

Tarun

D

default36315745gjmpru

Participant

I still can't download any of my files as PDFs after months. It says there is an error. I have tried on different computers, using different internet servers, etc.

I

Irina Mork

Adobe Employee

Hi there,

We'll be very happy to directly assist you with this. I'll send you a direct message, so that you could send the documents to us, to more directly investigate this.

So sorry this is not working already!

Irina Mork - Adobe Express Software Engineer

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