Participant

Cannot upload video file to Adobe Express Web App

Forum|Forum|6 months ago
July 23, 2025
23 replies
1769 views

I'm having issues uploading video from my laptop to Adobe express web app. I have tried on 3 different laptops and same issue. It just hangs trying. I am able to select the file, but it just gets stuck trying to open. I've tried regular upload, I've tried uploading via trim video quick actions but after selecting the file, it just hangs. I've tried different files that I know are ok, but nothing. It was working yesterday, but not today

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Deckiedoo1441

Participant

Also happening to me. Sent in a screen recording to customer support and they are trying to get it fixed. If I sign out, it will take a file upload, analyze and generate captions then make me sign up or sign in. Once I sign it, it starts bugging out and it won't let me download.

ruthp36256461Author

Participant

Hi Amitej,

I have tried incognito mode and another internet connection, and I get the same issue. However, I tried using another account - a free one- and I don't have the issue. It looks like it's only happening on my premuim account. I'm not sure what went wrong. I'm currently using about 66GB out of 100GB for the premium account. Any thoughts?

Amitej S

Community Manager

Hi @ruthp36256461, Welcome to our Adobe Express community!

This shouldn't be happening. Have you tried switching to a different internet connection to see if that makes any difference? I tried uploading videos from my device to both project canvas and the quick action settings, and it worked fine for me. You may also want to check once in private/incognito browsing mode.

Let us know how it goes.

Best,

Amitej

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