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default363911116hs2dn
Participant
March 28, 2024

Cant upload photos from my device

  • March 28, 2024
  • 12 replies
  • 2339 views
I click on the Upload from device button in the Media tab and nothing happens

    12 replies

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    D
    default36504025b1rh71
    Participant
    April 3, 2024
    I'm currently unable to upload images from my computer to my template
    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    April 4, 2024

    Hi 

    @default36504025b1rh71

    ,

     

    We're sorry to hear about this. Can you tell us the steps you're following to add the image? What happens when you're trying to add image? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

     

    Regards,

    Tarun

    A
    Adobe Employee
    Abhi.G @ ADBE
    Adobe Employee
    March 28, 2024

    Hi @default363911116hs2dn 

     

    Are you using Chrome? If so, we think this is a Chrome bug (see https://issues.chromium.org/issues/330663542)

    As suggested on that page, restarting the browser should fix the issue. Could you let us know if that works?

     

    Thanks,

    Abhi G

    mariahm73056341
    mariahm73056341
    Participant
    March 29, 2024
    Hello! I'm just not able to replace or upload new images from my device. Please help!
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