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default36504025b1rh71
Participant
April 3, 2024
I'm currently unable to upload images from my computer to my template
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Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
April 4, 2024

Hi 

@default36504025b1rh71

,

 

We're sorry to hear about this. Can you tell us the steps you're following to add the image? What happens when you're trying to add image? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

 

Regards,

Tarun

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Adobe Employee
Abhi.G @ ADBE
Adobe Employee
March 28, 2024

Hi @default363911116hs2dn 

 

Are you using Chrome? If so, we think this is a Chrome bug (see https://issues.chromium.org/issues/330663542)

As suggested on that page, restarting the browser should fix the issue. Could you let us know if that works?

 

Thanks,

Abhi G

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mariahm73056341
mariahm73056341
Participant
March 29, 2024
Hello! I'm just not able to replace or upload new images from my device. Please help!
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