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Participant
February 4, 2026

Captions not showing up on video after "open in editor" is selected

  • February 4, 2026
  • 13 replies
  • 394 views

When using the “caption video” shortcut, the captions aren’t actually there once I click “open in editor”. Usually I’m able to resize the captions, move them around, etc. but they are not showing up as a layer and are not visible on the video. I’ve tried restarting Express three times with no joy.

    Pinned Reply By Amitej S

    Hi Everyone! The issue has been resolved. Can you please recheck and confirm here if it’s working fine for you! 

    Thanks!

    13 replies

    Amitej S
    Community Manager
    Community Manager
    February 5, 2026

    Hi Everyone! The issue has been resolved. Can you please recheck and confirm here if it’s working fine for you! 

    Thanks!

    g.jahir
    Participant
    February 5, 2026

    I already check and its not working yet...

    Willowgene
    Participant
    February 5, 2026

    Is there any ETA for the fix?

    Aj_Bening7840
    Participant
    February 5, 2026

    I am shocked and frustrated that there is still no fix for this issue, very disappointing when this is a service that we pay for.  Do we have an ETA on a fix please? 

    g.jahir
    Participant
    February 4, 2026

    My team is also having this issue pls fix it.

    BYT-NC
    Participant
    February 4, 2026

    Our team is also having this issue. Any word on when this will be fixed? We are trying to meet deadline.

    Abelhawk
    Participating Frequently
    February 4, 2026

    Glad this is being looked into!

    Willowgene
    Participant
    February 4, 2026

    Looking forward to a quick fix! 

    bevbev
    Participant
    February 4, 2026

    Also having this issue on the download function as well.

    mariab41054339
    Participant
    February 4, 2026

    I’ve been having this problem all day. Captions won’t show up when I click “open in editor” or when I download the file. 

    Aj_Bening7840
    Participant
    February 4, 2026

    I have been experiencing the same issue since a few hours ago.  Captions are generated in Caption Tool, but then video is returned with no captions and an empty layer on top of video.