CLOSED - Known Issue 8/7: Adobe Express downloads stuck at 90% — recent reports and workaround
Hi all,
We've seen a recent uptick in reports of downloads getting stuck at 90% in Adobe Express, across PDFs, images, and other file types. This has come up in a few separate threads, so we're consolidating reports here to make it easier to track and update everyone in one place.
A couple of users have also found success with this specific workaround:
→ Turn off your browser's security features/extensions
→ Instead of duplicating the file, create a brand-new project and copy the file into that new project
→ Try downloading from there
If none of that resolves it, a HAR file captured while the download gets stuck would really help our team dig into what's happening. Here's a guide on generating one: https://helpx.adobe.com/enterprise/kb/generate-har-file.html
We're actively looking into this and will keep this thread updated as we learn more.
Rose
Update: we've identified the root cause of the recent download/export issues getting stuck at 90% (and similar stuck-progress symptoms on video uploads). This is tied to an infrastructure issue affecting multiple export and import services, not something specific to your files or browser setup.
Our engineering team is actively working on this.
Final Update: The engineering team has deployed a fix across systems, so we should be back up and running! This thread will now be closed. Any future outages will utilize a new community thread!
AdChoices