Connection Failed

I have this exact same same problem, tried everything in your video tried different browsers. Same result. How do I connect instagram?

@Andy Lambert I'm having the same issue not being able to connect FB to Express. I watched your video, took off Adobe from the FB side, but haven't been able to make it past that step bc I just the 'connection failed' pop up.

Any ideas? Thanks, Marni

@Andy Lambert amazing! It worked.

Thank you!

Hi @nickcassway , thanks for reporting this - I'm going to check in with the engineering team to see what suggestions they have. 

Sorry to keep posting on this; another thing popped up that seemed to deepen the mystery or, maybe, help resolve the issue.

I tried to schedule a post on Facebook when I signed in through some group I am part of on the platform (as I said earlier, I cannot see the page that I would like to associate with Adobe Express). In the preview for the post, a different avatar appears; one for a completely separate account that I was previously logged in with and had since the removed association within Meta Business Suite. See the image below. Is there some kind of internal cache in Adobe Express?

@Andy Lambert , to follow up on yesterday, I am still experiencing this issue with Instagram. I have used my edu account as well as my gmail account to login to express but to no avail.  Additionally, when I try to connect to Facebook, I only see groups that I am subscribed to and not my business asset (page?) that I use. I have successfully connected to Pinterest and LinkedIn, however. Please advise. Thank you.

I see the bug was fixed, yet I am experiencing the same thing. Please let me know if there is any further advice. 

Thanks

Hio @tallulahwwww  - what issue are you seeing? Please can  you share any screenshots? This technical problem has now been solved and we are not seeing other reports, so I'm keen to know what you're experiencing.