Participant

Consistent Issues for Past 2 Days With Uploading Media to Posts

Forum|Forum|1 year ago
November 2, 2024
38 replies
6171 views

I have been receiving the error shown in the screen shot below for the last two days every time I attempt to upload media to a post in the Adobe Express Scheduler.

It is taking 7-10 attempts before the media will upload successfully. I have closed/reopened the website, cleared cookies, rebooted - none of these steps has any effect on the issue.

The issue is also occuring on my iPhone Adobe Express app.

I have never encountered this issue before. This is having a negative impact on my posting schedule and becoming very time consuming.

Is something broken? Please advise and resolve.

Show previous replies

K

kellys5645544

Participant

Apparently engineers are working to fix and will let us know when the feature is working 👍

David__B

Adobe Employee

Our developers are aware of the issue. They are working on a fix. Please try refreshing the Adobe Express page and try again and see if that helps.

Thanks,
Dave

L

LBAdams3000

Participant

Yep. Having the same issue. After an hour online with a tech, they still weren't able to correct the problem. Glad to know it's not a "me" problem.

dacreativegenius

Community Expert

I thought I was going out of my mind! lol

same issue with me on Mac App, Chrome on PC, laptop, mobile on my phone, on wifi and data. I cannot upload a file and set up my scheduled posts. Very frustrating to not hear anyone in the team to chime in with an answer.

X

Xavela_Burciaga-Gonza5591

Participant

it is now Monday morning and this is still not working. I'm fairly new to using Adobe Express (literally started on like Wednesday) and the fact that has not been working the majority of the time I've been using it is very discouraging.

J

jenuary

Inspiring

I posted this same issue in another thread. I've tried the troubleshooting tips and it still doesn't work for me.

K

kellys5645544

Participant

I am having the same issue right now. Tried laptop and mobile app.

ssteachey

Participating Frequently

I have not been able to upload images to Adobe Scheduler since November 1. All was fine that day. Since then I keep getting a message that there is a problem with the image. I've tried logging out and loggin into Express, 3 different browsers, cleared history and cache, two different computers, different times of day and rebooted my computer a few times. I've also tried drag and drop as well as browse and upload from my computer.

All worked on November 1. No new updates or changes on my system have been made either.

This is a critical part of my business that I rely on. Please help. I'm losing my mind.

thejanebradbury

Community Expert

Hello @ssteachey there are a lot of reports of this, so I've moved your post into the same thread.

H

hamz13

Participating Frequently

Having the exact same issue and ive done everything I can to try resolve it myself (cleared cache and cookies, different browsers etc) without any luck. Very frustrating

M

MoosePeterson

Participating Frequently

yeppers ... same issue, no solution after trying all that's listed.

Help

Moose

E

ericag53779424

Participant

I'm glad I'm not alone on this issue. I've been having this exact issue with the scheduler the last few days and have tried all the same trouble shooting steps, except I couldn't get the photo to take even if I kept reuploding. Super frustrating.

Is yours working today? Mine wasn't this morning.

M

Msoum

Participant

Still not working 😞

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