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hillemmanuel
Participant
March 4, 2025

Crashing Adobe Express upon attempting to add iOS photo from library

  • March 4, 2025
  • 2 replies
  • 268 views

The program allows me to see and attempt to add, then spontaneously crashes with no error message or method to correct. Seriously destroys the usage on iOS devices.

    2 replies

    A
    Adobe Employee
    Abhi.G @ ADBE
    Adobe Employee
    March 4, 2025

    Hi @hillemmanuel 

     

    If you are using iOS 18.4 beta, please check this response: https://community.adobe.com/t5/adobe-express-bugs/uploads-not-working/idc-p/15188237#M25239

     

    If you are running the iOS 18.4 beta, then please un-install it to work around. There is a bug with lastest iOS beta that interacts with our latest release, bug has been logged with Apple

     

    Hope this helps

    Abhi G

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    March 4, 2025

    Hi 

    @hillemmanuel

     

    Welcome to the community! I’m really sorry to hear that Adobe Express is crashing on your iOS device. Could you share a few more details, such as:

    • Your iOS version
    • Your Adobe Express app version
    • The specific action you were taking before the crash

     

    To help resolve this, here are a few steps that might fix the issue:

     

    1. Restart Your Device - Sometimes a simple restart can clear temporary issues.
    2. Check for App Updates- Please check the App Store to ensure you’re using the latest version of Adobe Express.
    3. Reinstall the App - Uninstalling and reinstalling can help refresh the app’s data.
    4. Free Up Storage Space - Low storage can sometimes cause crashes, so checking available space might help.
    5. Try a Different File - If the crash happens when adding a specific image or asset, testing with another file could help narrow down the issue.
    6. Ensure iOS is Up to Date- Running the latest iOS version can improve compatibility and stability.

     

    Let us know if that helps.

     

    Regards,

    Tarun

     

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