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jasminr92183420
Participant
March 29, 2025

Data Loss: My file that was last edited on feb 05 is missing my work due to an internal overwrite

  • March 29, 2025
  • 1 reply
  • 124 views

The feb 05 file is now displaying a graphic from another file of mine that I worked on from march 05. The feb 05 file still states it was lasted edited of feb 05 which is when my orginal work (now lost) was done. The graphic that is now in that file did not exist at that time since I made it on march 5th when I added into another file.

My orginal work which is a wedding program card that I need to get printed today is now lost and overwritten by your system. I did check the file version history to see if the overwrite was logged there but it wasnt and history past 30 days is not saved.

I assumed the cloud backed software would save my work if I hadnt come back to it in 1.5 months for when I needed to access it but no, now I have to remake my program card 2 weeks out from my wedding. 

Im using desktop web from a Mac
repro by going to my files and seeing the feb 05 file

expected result: see my wedding program, actual result: see white Illustrations of a surfboard on a white background 

I would be valuable to me to not experience data loss

 

1 reply

Adobe Employee
March 30, 2025

Hi @jasminr92183420 

 

Sorry to hear you are running into this issue. Could you please check your feb 05 file in another browser, or incognito window on your preferred browser? You could also try duplicating the file.

 

There have been a few reports of a similar issue that we've been unable to replicate internally. https://community.adobe.com/t5/adobe-express-bugs/files-changing-photos/idi-p/14345693

 

Thanks,

Abhi G