Participant

download button disappeared

Forum|Forum|2 years ago
August 27, 2023
89 replies
10735 views

i can not download the file.. have a look? thank you!!

Show previous replies

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darryl5FE8

Participant

On PC. Can't access project on mobile as made earlier this year

Welcome back download button. It's greyed out and inactive

Tried on chrome and firefox. Cleared cache and cookies

Present temp solution is print screen lol. Next one is to redo projects in canva if not resolved

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default34311180bq4jyc

Participant

download option not available.

Amitej S

Community Manager

Hi @default34311180bq4jyc, Can you please share the console/network logs with us? I've reached out to you via direct message, and you can use it to share the files.

Please refer https://support.panopto.com/s/article/How-to-Capture-Network-Logs-from-Chrome-Web-Browser#:~:text=In... to see how to access console/network logs.

Thanks!

R

rainiedazze

Participant

How do I download my files now? Only showing the Share button where it used to be a download button.

T

Thyme343003360j8f

Participant

i can't export any photo, can only share it on social media, is that a bug or a feature?

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Edward Firmo

Participant

I also don't have a download button. Tried different browsers and the Win 11 app, but all are missing the download option.

So disappointing.

Amitej S

Community Manager

Hey, @Gabr.iel, I've contacted you via DM; please share the console logs for us to investigate the issue. Details are shared in the DM.

Thanks!

G

Gabr.iel

Participant

I don't see the download botton either!

Amitej S

Community Manager

Hey @Keun-woo34192998m0pf @default34290085s3eoz9 @default0r13t96vtlio, I've reached out to you via community direct message. Kindly share the logs with me so we can investigate this.

You'll find this in the top right corner of the community page!