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Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
Dec 13, 2023 2:24 PM UTC

Hi @REVERY creative @Ashburn, @moniquew93208949 Can you please share the console/network logs with us? I'll be reaching out via direct message, and you can use it to share the files.

 

Please refer: https://support.panopto.com/s/article/How-to-Capture-Network-Logs-from-Chrome-Web-Browser#:~:text=In%20the%20developer%20tools%20window,are%20recording%20network%20data%20(Fig

to see how to access console/network logs. 

 

Thanks!

 

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    default342182754iwbp4
    Participant
    Dec 12, 2023 6:04 PM UTC
    I click on the download button and its not downloading
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    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    Dec 14, 2023 5:47 PM UTC

    Hi @default342182754iwbp4,

     

    Can you please check and confirm if you're still not getting the download button? Our team has been working on fixing this.  

     

    ~Amitej

     

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    default34216493k1j0hy
    Participant
    Dec 12, 2023 4:46 PM UTC
    no puedo descargar los documentos creados desapareció la opción
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      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      Dec 14, 2023 5:39 PM UTC

      Hey @default34216493k1j0hy, Can you please check and confirm if you're still not getting the download button? Our team has been working on fixing this.  

       

      Best,

      Amitej

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        Brie Bailey
        Participant
        Dec 12, 2023 4:26 PM UTC
        There is no longer an option to download the file
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          Amitej S
          Community Manager
          Amitej SCommunity Manager
          Community Manager
          Dec 14, 2023 5:37 PM UTC

          Hi @Brie Bailey. Our team has been working on the issue. Can you check if it is fixed for you? 

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          default34208399jxcq4j
          Participant
          Dec 12, 2023 10:20 AM UTC
          Cant seem to find the download button and whenever I got to download from "Your Stuff" it takes me to my project
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            Joshua24319664a1zn
            Participant
            Dec 11, 2023 7:14 PM UTC
            The download button has disappeared
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              Sean McCormack
              Community Expert
              Sean McCormackCommunity Expert
              Community Expert
              Dec 11, 2023 7:35 PM UTC

              Can we see a screenshot? It's visible here for me-I know that doesn't help you, but lets get to the bottom. 

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              Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.
                Snailgoo
                Snailgoo
                Participant
                Dec 11, 2023 1:34 PM UTC
                Kan mijn creatie niet downloaden, ook niet na enkele uren te laten staan
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                  default34186225vi5sf1
                  Participant
                  Dec 11, 2023 1:13 PM UTC
                  Bonjour, le bouton télécharger a complètement disparu !
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                    Alexandre Becquet
                    Community Expert
                    Alexandre BecquetCommunity Expert
                    Community Expert
                    Dec 14, 2023 1:32 AM UTC

                    Hello, est ce que le problème est toujours la ?

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                    Linda29313804hr49
                    Participant
                    Dec 11, 2023 12:12 PM UTC
                    I need to download this project for my book cover. Why did the download option disappear?
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                      Amitej S
                      Community Manager
                      Amitej SCommunity Manager
                      Community Manager
                      Dec 14, 2023 5:49 PM UTC

                      Hi @Linda29313804hr49, Our team has been working on this issue. Can you check if the download button is available for you?  

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                        darryl5FE8
                        Participant
                        Dec 11, 2023 9:37 AM UTC

                        I hope this is a temp bug. I can't download the artwork I've created anymore as the download button has vanished and I can't find anything adequate in the share button. i just want to download the work I've created. Looks like I'll be heading back to canva

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                          Alexandre Becquet
                          Community Expert
                          Alexandre BecquetCommunity Expert
                          Community Expert
                          Dec 11, 2023 10:00 AM UTC

                          Hello!!! Can you try une a private window of your browser ans see if the download button still hide? In the mean time i'll check if i find an anwser.

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