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Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
December 13, 2023

Hi @REVERY creative @Ashburn, @moniquew93208949 Can you please share the console/network logs with us? I'll be reaching out via direct message, and you can use it to share the files.

 

Please refer: https://support.panopto.com/s/article/How-to-Capture-Network-Logs-from-Chrome-Web-Browser#:~:text=In%20the%20developer%20tools%20window,are%20recording%20network%20data%20(Fig

to see how to access console/network logs. 

 

Thanks!

 

    D
    default342182754iwbp4
    Participant
    December 12, 2023
    I click on the download button and its not downloading
    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    December 14, 2023

    Hi @default342182754iwbp4,

     

    Can you please check and confirm if you're still not getting the download button? Our team has been working on fixing this.  

     

    ~Amitej

     

    D
    default34216493k1j0hy
    Participant
    December 12, 2023
    no puedo descargar los documentos creados desapareció la opción
      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      December 14, 2023

      Hey @default34216493k1j0hy, Can you please check and confirm if you're still not getting the download button? Our team has been working on fixing this.  

       

      Best,

      Amitej

        B
        Brie Bailey
        Participant
        December 12, 2023
        There is no longer an option to download the file
          Amitej S
          Community Manager
          Amitej SCommunity Manager
          Community Manager
          December 14, 2023

          Hi @Brie Bailey. Our team has been working on the issue. Can you check if it is fixed for you? 

          D
          default34208399jxcq4j
          Participant
          December 12, 2023
          Cant seem to find the download button and whenever I got to download from "Your Stuff" it takes me to my project
            J
            Joshua24319664a1zn
            Participant
            December 11, 2023
            The download button has disappeared
              Sean McCormack
              Community Expert
              Sean McCormackCommunity Expert
              Community Expert
              December 11, 2023

              Can we see a screenshot? It's visible here for me-I know that doesn't help you, but lets get to the bottom. 

              Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.
                Snailgoo
                Snailgoo
                Participant
                December 11, 2023
                Kan mijn creatie niet downloaden, ook niet na enkele uren te laten staan
                  D
                  default34186225vi5sf1
                  Participant
                  December 11, 2023
                  Bonjour, le bouton télécharger a complètement disparu !
                    Alexandre Becquet
                    Community Expert
                    Alexandre BecquetCommunity Expert
                    Community Expert
                    December 14, 2023

                    Hello, est ce que le problème est toujours la ?

                    L
                    Linda29313804hr49
                    Participant
                    December 11, 2023
                    I need to download this project for my book cover. Why did the download option disappear?
                      Amitej S
                      Community Manager
                      Amitej SCommunity Manager
                      Community Manager
                      December 14, 2023

                      Hi @Linda29313804hr49, Our team has been working on this issue. Can you check if the download button is available for you?  

                        D
                        darryl5FE8
                        Participant
                        December 11, 2023

                        I hope this is a temp bug. I can't download the artwork I've created anymore as the download button has vanished and I can't find anything adequate in the share button. i just want to download the work I've created. Looks like I'll be heading back to canva

                          Alexandre Becquet
                          Community Expert
                          Alexandre BecquetCommunity Expert
                          Community Expert
                          December 11, 2023

                          Hello!!! Can you try une a private window of your browser ans see if the download button still hide? In the mean time i'll check if i find an anwser.

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