Also we tried the private mode of the browser/s and the result is the same. Please do not make further requests to try new steps and fix the problem. Thank you for understanding.

David__B

Adobe Employee

Also, curious if the same thing occurs when using the browser in incognito mode.

David__B

Adobe Employee

Would it be possible to share an example project so we can try recreating the issue?

Share > Anyone with the link can edit and share the link

R

REVERY creative

Participating Frequently

We can't download any project in Adobe Express. Neither a video project, nor a standard post, neither new nor old. 
As you can see in other comments, multiple users have the same problem at the same time. 
So we assume that the problem is not on our side and the solution is somewhere else. Please solve it.

Amitej S

Community Manager

Hey @REVERY creative, Thanks for sharing the screenshot and trying the troubleshooting steps!

Can you duplicate the project & check if the download button appears? We'd like to know what kind of project this happens with (video project or regular post).

Also, can you try once in the Progressive web app to check if that makes any difference?

R

REVERY creative

Participating Frequently

We cant download our works from AE. Still. We are waiting for an effectively solution on the second day. Can anyone help with this? The download button stopped showing. An Adobe employee says to clear the cache and history or try a different browser. Such a solution does not work. Thanks.

R

REVERY creative

Participating Frequently

Hello Amitej. Clearing the cache or trying on another browser or computer does not lead to a change. The download button is simply not visible.