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Lindsey25291560z7ry
Participant
Jul 18, 2022 2:54 PM UTC
In Development

Downloaded Adobe Express graphic is blurry

I created a flyer in Adobe Express and all my pictures look crisp on the desktop site but when I download it as jpeg or png the image is pixelated. It is a 600x400 image and my images are photos from lightroom. Not sure if that is causing the issue and I need to resize those images or what? Just not sure why it is crisp and looks great in the desktop app and crappy once downloaded. 

    83 replies

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    Daniel33852998h071
    Participant
    Nov 25, 2023 11:50 PM UTC

    I just downloaded adobe express for the first time on my iPad. Spent some time making my logo up to come across this same blurry image problem. I was really enjoying the app and was convinced enough to buy the premium version but after exporting my file and seeing the results and then this thread, I have now decided against that. Please fix this Adobe.

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      Victoria33445838f10i
      Participant
      Nov 7, 2023 1:27 PM UTC

      Everything is blurry on Express!!! I'll be canceling my subscription. Nothing I create can be used since it's ALL blurry. 

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        Tom280856755rvb
        Participant
        Oct 31, 2023 9:59 AM UTC

        I'm also having the same issue. Every image even the PNGs which are supposedly uncompressed are blurry on export. Export to pdf and convert to PNG or JPEG is a ridiculous workaround and always seems to end up with a final image that is scaled differently so I have to resize, or the image is so small as to be unusable. This is core functionality that is far more important than adding new features. This clearly affects many users, so is there a timeline for a resolution. If it's not resolved soon I will have to move over to Canva.

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          Jay31984596q2l3
          Participant
          Oct 31, 2023 5:54 PM UTC

          I am having the same issue. Even older Adobe Express files that were crisp when I published them are now blurry. What is the deal. I'm a premium member and this is too time consumering and frustrating

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            Fred32924249z7a7
            Participant
            Oct 14, 2023 7:21 PM UTC

            I have a similar problem here.  I load have a clear jpeg of a drawingon my desktop, load it on to Adobe Express and it comes out grainy.  Can somebody help me!

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            Nisha28042976rcyb
            Participant
            Aug 18, 2023 7:41 AM UTC

            I don't understand what is happening with Adobe express? When I download my images (as PNG or JPEG) the image quality is terrible, I've created a graphic and the edges are blurry and just not up to standard. I've tried to download as a PDF, and use Acrobrat to convert the PDF to JPEG (I've selected MAX quality when doing that) but even doing that, the final downloaded JPEG has a 212KB file size (from a 6MB PDF) and is completely poor quality. What the hell is going on? I pay for these services and I can't download a decent quality edit! 

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              Achiever
              Participant
              Jan 21, 2024 5:27 AM UTC

              Same here!  I just created a flyer that I thought looked ok at home.  I downloaded but didn't look at the download, then posted to socials.  I checked them later, and was shocked!  Really emabrassing.  I mean, people don't expect that much from me, since I'm not a graphic designer (just do this for my band), but it was way better just using Photoshop, or even PicsArt!   Bummer, since the funcionality and design for what it is, is pretty decent.  

              Maybe I'm doing someting wrong, though, have to check.  But you'd think it would be streamlined for just this purpose.  Sigh... 

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                Lyn_D
                Lyn_D
                Inspiring
                Feb 7, 2024 11:15 AM UTC

                Hi @Nisha28042976rcyb and @Achiever,

                Thank you for your patience.

                I just came across your post and wondered if our engineering team's latest bug fixes put a smile back on your face!

                Please let me know if this is now resolved for you, as I'm here to help and to get you back on track. 🙂

                 

                I'm looking forward to hearing from you.

                 

                ^Lyn

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                Chumchal2019
                Chumchal2019
                Participant
                May 31, 2023 6:49 PM UTC

                Spent 9 hours creating the perfect logo and went to download it to find the same issues everyone on this thread is experiencing. I've tried every step in this thread and I'm still having issues. I'd really hate to have to hire someone to recreate my logo so I can actually use it given I've put so much time and I'm already a premium member. 

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                  Ari Heller31736485fup0
                  Participant
                  Aug 17, 2023 7:20 PM UTC

                  Same! When or how will this be resolved?

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                    jhklkg13754778
                    Known Participant
                    Aug 19, 2023 2:08 PM UTC

                    This thread was first written in July 22 and now over a year later we still have no fix for this. So don't expect to much. I have the same problem. Right now it doesn't sound like a good idea to spend any more time with this logo maker..".

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                      Marissa29844910isqu
                      Participant
                      May 11, 2023 7:30 PM UTC

                      Ugh! This just started happening to my files. I have tried many of the work arounds to no avail. Has there been any other fixes for this? PLEASE HELP

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                        Christopher290528925cwy
                        Participant
                        Mar 24, 2023 3:52 PM UTC

                        This is a joke, working fine one day ...now every image saved is blurry???

                         

                        how do we fix??

                         

                         

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                          Joseph29775493zpjj
                          Participant
                          May 11, 2023 3:56 PM UTC

                          I cant even make a sharp ETSY thumbanil

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                            Mat28261526u5xy
                            Participant
                            Feb 5, 2023 3:42 AM UTC

                            As a workaround, I did the following.  The results were clearer:

                             

                            1.  Download your image from Adobe Express as a PDF.

                            2.  Screen shot the image.

                            3.  Go to https://www.adobe.com/express/feature/image/remove-background and remove background.

                            4.  It will automatically forward you to Adobe express again to edit, download the PNG and the quality is much higher.

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                              ls_rbls
                              Community Expert
                              ls_rblsCommunity Expert
                              Community Expert
                              Feb 5, 2023 3:52 AM UTC

                              Interesting! And thank you for sharing that feedback.

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                              Technical Generalist
                              tanjasue
                              Participant
                              Dec 9, 2022 12:38 AM UTC

                              I"m having the same issue as well. Created in Photoshop. Saved as PNG. When I upload image to Adobe Express, it's totally blurry.

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                                Community Manager
                                Manmeet2016Community Manager
                                Community Manager
                                Jan 9, 2023 12:04 PM UTC

                                Hi @tanjasue, Have you tried downloading the project in any other format and checking if that gives you the same result? We appreciate it if you share some screenshots of blurry images as we will have a better understanding that how the images look after downloading. Thanks ^Mk

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                                Community Manager
                                Manmeet2016Community Manager
                                Community Manager
                                Jan 10, 2023 6:36 PM UTC

                                Hi @ls_rbls, @defaultox3c8thluat9, @tanjasue, @Lindsey25291560z7ry, To get to the bottom of this issue, would you mind following the steps below? Sorry, it seems a bit complicated, but this will really help our developers get to the root of the issue.

                                1. Navigate to https://monocle-us-east-1.cloud.adobe.io/ (we recommend you use Chrome as the browser)
                                2. If you are having a problem with a Post, click "Post" from the left menu. If Page or Video, click the respective option.
                                3. Click the troublesome project (please click the project itself, not the checkbox)
                                4. Hit "Export" to download the file
                                5. Attach the file to this ticket/email

                                Note: if "Export" doesn't seem to do anything, please ensure popups aren't blocked. An icon will show up to the right of your address bar if your browser is blocking popups.

                                 

                                Thanks

                                Manmeet

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