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Lindsey25291560z7ry
Participant
July 18, 2022

Downloaded Adobe Express graphic is blurry

  • July 18, 2022
  • 34 replies
  • 23982 views

I created a flyer in Adobe Express and all my pictures look crisp on the desktop site but when I download it as jpeg or png the image is pixelated. It is a 600x400 image and my images are photos from lightroom. Not sure if that is causing the issue and I need to resize those images or what? Just not sure why it is crisp and looks great in the desktop app and crappy once downloaded. 

    34 replies

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    Henrik Heigl
    Community Expert
    Henrik HeiglCommunity Expert
    Community Expert
    November 23, 2022

    Hi,

     

    may I ask what kind of project you have? You mentioned that you download it as JP with 600x400. Do you use those JPs in the Resolution you have downloaded it or did you do some resize? Do you have Images in your Project? If so are those from Adobe Stock or are those your own?

    regards,Henrik
      D
      defaultox3c8thluat9
      Participant
      November 18, 2022

      Same issue here - really frustrating! Have resorted to downloading as pdf then exporting to jpeg. However, some of my files are large, so I can't export them all as jpeg. Please fix this Adobe!!!! Major flaw that will make me take my business elsewhere.

        ls_rbls
        Community Expert
        ls_rblsCommunity Expert
        Community Expert
        November 18, 2022

        Actually, I just noticed this is also happening with the Adobe Scan app.

        M
        Maggie25828037crnx
        Participant
        August 26, 2022

        I've had the same issue for years, have tried all the usual fixes. The only workaround is taking a screenshot of the project rather than downloading, but that doesn't work if you need specific dimensions or it has movement. 

          M
          Community Manager
          Manmeet2016Community Manager
          Community Manager
          September 5, 2022

          @Lindsey25291560z7ry @Estela25343449vvm5  @Maggie25828037crnx Apologies for the delay and the frustration. This shouldn't be happening. Could you share the workflow & screenshots of the projects you're having trouble exporting correctly? If possible, please share the screen recording, or you may invite us to your affected project to help us investigate this issue better. 

           

          As a workaround,

          You can try downloading a project as a PDF, then use the 'Convert from PDF' Quick actions to get it back in JPG or PNG format as required.

           

          Since some users have reported this issue, our engineering team might require additional information; we'll get in touch with you. We appreciate your patience. 

           

          Thanks

          Manmeet

            V
            VidulaP
            Participant
            September 18, 2022

            I too am having the same issue in my Adobe Express. I created a logo. It looks crisp in the app but when I download it its very blurry. I couldn't find an option to save it as PDF either. 

              M
              Community Manager
              Manmeet2016Community Manager
              Community Manager
              July 18, 2022

              Hi Lindsey, 

               

              Thank you for writing. We will be happy to help. We need to check a few things before we start with the troubleshooting. Please confirm if this is happening with all the projects. You may try duplicating the project and check if the same thing happens to it. Since when are you having trouble with this issue? Try using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Try signing out of
              the app and then signing back in. If not, try a different system. Try a different device. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

               

              Thanks

              Manmeet

                E
                Estela25343449vvm5
                Participant
                July 21, 2022

                I have the same issue and have tried all of these things and the downloaded content still come out very blurry

                 

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