In the communication with @Imaginerie I have already provided the information; let me know if i should forward it elsewhere again. I don't want it to become too confusing.

What we seem to have foud out so far is, that the Brave Browser has the biggest issues - the problem occurs here all the time. Before commenting on this post originally, I have tried using Chrome (privacy window as well) and had the same issue. After a request from Imaginerie yesterday, I retried using Chrome and it seemed to work again! As of now, the only "issue" remaining is that the Main Page doesn't load, but I can access my projects and the navigation as well as the menus seem to work.

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Amitej S

Community Manager

Hi @rileyb73137158 @default34264965t5hs4f @default33mc189jjwi2 @John34171313ojka @default34171418olifc9

We require some more information to investigate this issue. Kindly provide us with the mentioned details.

The complete URL while in the editor with the project opened.
OS & browser version info.
Console logs while you see a blank screen.

For Chrome browser users, you can refer to https://support.google.com/docs/thread/1873663/collecting-console-logs-chrome-browser-only?hl=en

to capture console log details.

Thanks,

Amitej

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D

default34264965t5hs4f

Participant

when I click through the menu bar on the left -- it's constantly buffering for search, elements, and images -- so frustrating that this app does not work or load appropriately

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Imaginerie

Community Expert

I don't know if it works here, but generally what I do in those cases is that I zip the file so the extention isn't a MP4
But I have received your PM, so all good!

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D

default33mc189jjwi2

Participating Frequently

Hi,

I tried adding a video via the pages messaging field and it told me I couldn't share private/unlisted videos - thats where I resigned. But thanks for the offer - I will sent you a link via PM 🙂

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Imaginerie

Community Expert

I wouldn't have expected you to upload it in your Youtube account (althought you could have put it on an unlisted/private video)
I realised that your issue is a little bit different than the Original Poster and that while they posted a simple screenshot, you didn't, so it's possible that your problem is not the same as theirs.
If you want to share the video with me privately (either here or in the Discord Adobe Express server... username : sandrine there, you'll find me 🙂 ) I can try to have a look. I am just a volunteer, and actually not in any way privy to what the dev team is up to, but at least I can try to talk to someone about your issue. So basically I cannot guarantee anything but I'll try.

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Alexandre Becquet

Community Expert

Ok, i ask to the team and they are aware and wotrking on! i'll be back asap with a better answer i hope!

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D

default33mc189jjwi2

Participating Frequently

Don't get me wrong, I highly appreciate the answers and the efforts in solving this problem, but I have already stated two times that clearing the cache, deleting cookies or switching browser doesn't change anything

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Alexandre Becquet

Community Expert

Can you try to clean cookies and cache of your browser?

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