Skip to main content
Participant
August 25, 2023

Error 'not able to license all stock content" when attempting to download

  • August 25, 2023
  • 34 replies
  • 5322 views

Hello, I keep getting we were not able to license all stock content when attempting to download. I tried upgrading my account to the next level and keeps throwing the same error on majority of the assets. What's expected here?

34 replies

Participant
September 13, 2023

I Have the same issue more time, i try to download normal PNG format. According to me it doesnt matter which format i use, it happens and i ask why? When we are paying for services. Thank you 

 

 

Tarun Saini
Community Manager
Community Manager
September 7, 2023

Hi there,

 

We're sorry to hear about this. Please let us know which format you are trying to download. Is it happening with all documents? Do you have a paid account or a free one? Though the product team is already working on it, we need more info to help you further.

 

We're here to help, just need some info.

 

Regards,

Tarun

Participant
September 7, 2023

I am having the same issue. See screenshot:

Participating Frequently
August 26, 2023

I am having the exact same issue. 

Participating Frequently
August 26, 2023

Participating Frequently
August 26, 2023

Please help. I just paid for the subscription. 

Andrew_Gutierrez
Adobe Employee
Adobe Employee
August 25, 2023

@V318899522olh can you confirm where the Stock content was added to your design from? Also, can you share the stock IDs for the stock content in your design? You can find that by selecting the Stock content and clicking the "info" button in the image editing panel.

WendellaBee
Inspiring
August 25, 2023

@V318899522olh could you provide details of the issue you are encountering? What steps are you taking when you see this error exactly? Can you provide a screenshot of the error please?

Participant
August 25, 2023

 

This happens when I try to download the image. When I hit on download after I finish designing it, it errors out.

Following are the screenshots

 

 

 

WendellaBee
Inspiring
August 25, 2023

It looks like you are using https://express.adobe.com/

I'm moving your thread to that commmunity where someone familiar with that product can assist your further.

kglad
Community Expert
Community Expert
August 25, 2023

<moved from cc services>