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Jena31989784ja5h
Participant
August 26, 2023

Eyedropper tool not working / items not duplicating

  • August 26, 2023
  • 16 replies
  • 3367 views

Eyedropper tool not working at all

 

duplicating tool not working at all 

    16 replies

    R
    Rosalynne31586704n3z5
    Participant
    August 14, 2025

    The Adobe Express eye dropper isn't working in the video editor application.  I dumped my cache but still not working online.  Any help would be great.  thank you

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    August 15, 2025

    Hi @Rosalynne31586704n3z5,

     

    Thank you for reporting this issue. Please ensure your browser is fully updated, try using a different supported browser, and temporarily disable any extensions that could cause conflicts. If the Eyedropper and Duplicate tools still do not work after clearing your cache, please share your browser version and a brief screen recording so we can investigate further and assist you.


    ^MM

    E
    e_3499
    Participant
    September 4, 2024

    The color picker seems to be working again now.
    Thank you 🙏

    A
    amy_3991
    Participant
    August 30, 2024

    Just tried it and fix seems a success. My eyedropper tool is working again. 

      A
      Adobe Employee
      Abhi.G @ ADBE
      Adobe Employee
      August 30, 2024

      Hi,

       

      We have deployed a fix for this bug. Please give it a try now and let us know if you continue to run into issues using the eye dropper (you may need to restart the app). Sorry for the incovenience.

       

      Abhi G

        J
        Janette36874838mbay
        Participant
        August 28, 2024

        The color picker is not working in Adobe Express on any graphics at this point.  When you click to utilize the color picker, it lets you slide over the graphic and choose a color, but then does not change the color when you click the check mark to indicate you are done.  SO FRUSTRATING.  

         

        Version 26.0.2 Adobe Express on iOS version 17.5.1 on a mobile device.

          E
          e_3499
          Participant
          September 3, 2024

          I have the same issue. This worked previously in the new Adobe Express.  

          E
          EricGrantWI
          Participant
          August 28, 2024

           

          S
          StinaThaQueen
          Participant
          August 28, 2024

          I have been trying for about 2 weeks now to get the duplicate feature and the eye dropper feature to work. I am using Express on my iPhone 13 and am just now realizing that social media icons are gone too from the effects tab when editing text! All these changes and bugs are driving me crazy! Please fix this or make it 100% free again!

          D
          default38391284si8yoe
          Participant
          August 27, 2024

          Hey. the color picker tool on the mobile iOS app isn't working for me 

           

          i have an iPhone 11 / iOS 17.5.1 / version 26.0.2 of the Adobe Expresss app 

           

          1. Click "Background color" 

          2. Choose "Color picker" 

          3. Select desired area 

          4. Click check to set desire area as background color 

           

          expected result: background color changes to desired area color

          actual result: background color remains the same, no error message 

          thejanebradbury
          Community Expert
          thejanebradburyCommunity Expert
          Community Expert
          August 28, 2024

          Thanks @default38391284si8yoe this is a known bug and is being dealt with. I've merged your post to the topic dealing with the big so you can follow when it's fixed. 

          thejanebradbury
          Community Expert
          thejanebradburyCommunity Expert
          Community Expert
          August 26, 2024

          @amy_3991 @happie_97 I've merged your post here to this thread so it's easier for the team to track. 

          A
          amy_3991
          Participant
          August 26, 2024
          Thank you.
          A
          amy_3991
          Participant
          August 26, 2024

          The eye dropper tool recognizes a color but when you click the check to complete, the color change doesn't execute (nothing happens....no color changes at all).

          noticed when trying to match an object to a color in an image and also when I tried to match text color to either an object or an image. 

          please fix asap and thank you!

          happie_97
          Community Expert
          happie_97Community Expert
          Community Expert
          August 26, 2024

          Hi, Amy. I am noticing the same issue on the mobile version. I am trying to troubleshoot a few things to see what works. Hopefully, we have an answer for you soon. 

          Disenoideas
          Community Expert
          DisenoideasCommunity Expert
          Community Expert
          August 25, 2024

          Yes this seems like a widespread problem and still in responsive after many attempts to clear then issues 

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