Skip to main content
kaffeejunge
kaffeejunge
Participant
October 20, 2023

Failed to Download Projects - Express does not recognize Premium Sub

  • October 20, 2023
  • 2 replies
  • 210 views

Hello,

since today Adobe Express does not recognize my (Prepaid) Premium Subscription anymore. It runs until Jan. 8th 2024. But when I try to download my edits, Express tells me that I don't have any access to Premium Stock Content. How do I fix this?

    2 replies

    kaffeejunge
    kaffeejungeAuthor
    Participant
    October 25, 2023

    Bump.

    I still get this error, when I try to download new and older projects. This makes Express more or less unsuable as Premium Member!

      kaffeejunge
      kaffeejungeAuthor
      Participant
      October 21, 2023

      Do you get the same error like me? https://community.adobe.com/t5/adobe-express-bugs/failed-to-download-projects-express-does-not-recognize-premium-sub/idi-p/14173820

       

      Have this since yesterday. Premium Sub, but license error when trying to download.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices