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Micheal26102884eunh
Participant
Sep 22, 2023 11:04 PM UTC
Released

Failed to license one or more images

Hi there, I use Adobe Express constantly for designing posters and the stock photos are so useful! Suddenly just starting today I am unable to license any photos. It feels like a bug because I've logged in, out, deleted the app, redownloaded, and checked to make sure my account is still active. Any help would be awesome because I need this tool lol

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    12 replies

    krowndPrince
    Participant
    Nov 18, 2023 6:21 AM UTC

    it's still doing the same thing 

     

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    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    Oct 13, 2023 3:58 PM UTC

    Hi all, 

    Apologies for the late response; there was an outage in the stock services that resulted in such an issue, which was resolved. Let us know if you still face any issues.

     

    Best,

    Amitej

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    Jeremy5F99
    Participant
    Sep 24, 2023 6:53 PM UTC

    Same problem!

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    Robert32490903gmh5
    Participant
    Sep 24, 2023 8:39 AM UTC

    why i cant add any stock photos . When you will fix that please. Its a important thing for me????

     

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    Imaginerie
    Community Expert
    ImaginerieCommunity Expert
    Community Expert
    Sep 24, 2023 2:15 PM UTC

    There seem to be an issue at the moment as many people experience it, Please see this thread
    https://community.adobe.com/t5/adobe-express-bugs/failed-to-license-one-or-more-images/idi-p/1259412...

    If you need your question to be added there, let me know and I'll transfer your question to this thread...
    If the developpers come to a fix (which will be hopefully very soon) they're more likely to update the main thread.

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    Penny324769927asn
    Participant
    Sep 23, 2023 5:32 PM UTC

    I am having the same problem! logged in & out! deleted app, reinstalled and still i am unable to access any adobe stock photos! I use it everyday and I am frustrated  

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      Melissa32483059iifv
      Participating Frequently
      Sep 23, 2023 4:48 PM UTC

      Another user posted on another thread about the same issue that it's a site/web issue, Adobe is aware, and it could take take 24-48 hours to fix.

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      Judy31297724kre2
      Participant
      Sep 23, 2023 4:25 PM UTC

      My solution to this problem has been to switch to Canva. After playing around with canva for less than an hour, I realized it's much more user friendly. I'm a graphic designer but I enjoy making quick social media graphics on my phone. I've been using a free trial from Adobe Express that I got through Etsy and I'm so glad I haven't paid for it yet. I've noticed since this glitch happened that there are new images in my recent license history that I never selected or used. What the heck? 

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      Raisa32478970bjsr
      Participant
      Sep 23, 2023 9:00 AM UTC

      Also, wanted to add that although it fails to license. It does come up in my license history.

       

      you can check yours here : https://stock.adobe.com/fr/Dashboard/LicenseHistory

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      Maria Isabel C.
      Participant
      Sep 23, 2023 8:55 AM UTC

      Tengo el mismo problema 

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      Raisa32478970bjsr
      Participant
      Sep 23, 2023 8:50 AM UTC

      I'm experiencing the exact same issues, except yesterday I was able to access the library.  Please help Adobe, there is no solution for this on the forums.

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