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Micheal26102884eunh
Participant
September 22, 2023

Failed to license one or more images

  • September 22, 2023
  • 11 replies
  • 843 views

Hi there, I use Adobe Express constantly for designing posters and the stock photos are so useful! Suddenly just starting today I am unable to license any photos. It feels like a bug because I've logged in, out, deleted the app, redownloaded, and checked to make sure my account is still active. Any help would be awesome because I need this tool lol

    This topic has been closed for replies.

    11 replies

    K
    krowndPrince
    Participant
    November 18, 2023

    it's still doing the same thing 

     

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    October 13, 2023

    Hi all, 

    Apologies for the late response; there was an outage in the stock services that resulted in such an issue, which was resolved. Let us know if you still face any issues.

     

    Best,

    Amitej

    J
    Jeremy5F99
    Participant
    September 24, 2023

    Same problem!

    R
    Robert32490903gmh5
    Participant
    September 24, 2023

    why i cant add any stock photos . When you will fix that please. Its a important thing for me????

     

    Imaginerie
    Community Expert
    ImaginerieCommunity Expert
    Community Expert
    September 24, 2023

    There seem to be an issue at the moment as many people experience it, Please see this thread
    https://community.adobe.com/t5/adobe-express-bugs/failed-to-license-one-or-more-images/idi-p/1259412...

    If you need your question to be added there, let me know and I'll transfer your question to this thread...
    If the developpers come to a fix (which will be hopefully very soon) they're more likely to update the main thread.

    P
    Penny324769927asn
    Participant
    September 23, 2023

    I am having the same problem! logged in & out! deleted app, reinstalled and still i am unable to access any adobe stock photos! I use it everyday and I am frustrated  

      M
      Melissa32483059iifv
      Participating Frequently
      September 23, 2023

      Another user posted on another thread about the same issue that it's a site/web issue, Adobe is aware, and it could take take 24-48 hours to fix.

      J
      Judy31297724kre2
      Participant
      September 23, 2023

      My solution to this problem has been to switch to Canva. After playing around with canva for less than an hour, I realized it's much more user friendly. I'm a graphic designer but I enjoy making quick social media graphics on my phone. I've been using a free trial from Adobe Express that I got through Etsy and I'm so glad I haven't paid for it yet. I've noticed since this glitch happened that there are new images in my recent license history that I never selected or used. What the heck? 

      R
      Raisa32478970bjsr
      Participant
      September 23, 2023

      Also, wanted to add that although it fails to license. It does come up in my license history.

       

      you can check yours here : https://stock.adobe.com/fr/Dashboard/LicenseHistory

      M
      Maria Isabel C.
      Participant
      September 23, 2023

      Tengo el mismo problema 

      R
      Raisa32478970bjsr
      Participant
      September 23, 2023

      I'm experiencing the exact same issues, except yesterday I was able to access the library.  Please help Adobe, there is no solution for this on the forums.

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