Participating Frequently

[FIXED] Severe performance issues in editing webpages in Express

Forum|Forum|1 year ago
July 26, 2024
18 replies
5648 views

I am having severe performance issues in creating and editing webpages. After typing about 10 words it starts to hang, it takes about 5 minutes to load a previously created page when you want to edit it. This appeared to start last Thursday and has been progesively getting worse. This morning I timed the point from when I finished a sentance to when the "share" button appeared again at 4 minutes. This is having sever impacts. Other people in my organisation are having the same issues. We have cleared cahes and cookies etc - and it has not improved anything. What is going on? The performance issues needs to be fixed urgently

Performance

R

ruth_3833

Participant

Adobe Express constantly crashes when trying to download images to my iPad. I have all my updates done, tried rebooting, clearing my cache etc, nothing works. If the image has more than a few layers to it the problem is worse, have been trying all day to download one image and crash, off it goes, so frustrating. For some reason it's always a Sunday that it happens, and always an image with several layers. I would have been happy to pay for a subscription, but not with this malfunction.

A

Annelise34529843hzsg

Participant

CANNOT GET MY VIDEOS TO DOWNLOAD IN ADOBE EXPRESS! STILL! Why isn't this being addressed? I have missed deadlines over this and my projects can't be downloaded. It gets stuck around 20% and then says an error occurred. The other thread with everyone reporting their issues is just being ignored. THIS ISSUE HAS NOT BEEN FIXED!

https://community.adobe.com/t5/adobe-express-discussions/adobe-express-download-performance-problems-july-29-31-august-4-5-2024/td-p/14768195/page/10

Tarun Saini

Community Manager

Hi

@Annelise34529843hzsg

,

We're sorry for the delay. Please let us know what error you're getting. Did you use videos from your device or Adobe stock videos? Is it happening with this project or all projects?

Can you please share the project URL with us to investigate further?

Regards,

Tarun

N

Northwest29778056nk7l

Known Participant

still problems

N

Northwest29778056nk7l

Known Participant

cmon guys wtf, some of us have work to do

Tarun Saini

Community Manager

Hi @ramelendez,

Could you please elaborate more on the issue you're experiencing issue with?

We're here to help, just need some info.

Regards,

Tarun

R

ramelendez

Participating Frequently

Today, Wednesday, August 7, the problem continues.

A

Annelise34529843hzsg

Participant

I've cleared cookies and cache, restarted my computer, used a different web browser, used the desktop app Adobe Express and nothing will download. I have a project due tomorrow and it was a lengthy video. Please help. I can't get the video to download in 1080 or 4k.

D

defaultnf18d8snriqdAuthor

Participating Frequently

THank you - there appears to be significant improvement

A

Abhi.G @ ADBE

Adobe Employee

Hi,

We have deployed a fix in the area. Could you please let us know if you see any improvements in performance or if it continues to be slow and unresponsive?

If you have Express already open in a browser tab, you may want to reload it to pick up the fix.

Thanks

Abhi G

N

Northwest29778056nk7l

Known Participant

nothing, they are just ignoring the situation