Bug Reports

I am wondering when the New Adobe Express Web pages will be viewable on smart phones? As you can see our earlier emails, I was able to revert back to the older version so my students can view my web pages on their phones. However, after update one of my web pages, I must have allowed the publishing to change to the new adobe express and now is only viewable on a computer. Is there a way to rever this one web page file back to the old version? If it was a short presentation, I would just recreate it but it very long. I look forward to your ideas to resolve this problem.

When trying to edit a video as soon as I make an edit, I get an error pop up that erases any progress and forces me back to the home page. Error code is attached.

Images can not be uploaded. See error message

Won't let me change the background because whenever I do I get this error message

Stuck when copy and pasting media across project

I have scheduled a bunch of posts today, but my calendar is displaying as empty. I just did a test to get something posted to Facebook, it worked, but the calendar remains empty. This isn't ideal for planning out my posts. I don't k now what I have scheduled when.

Everytime I open the schedule I can't see the post i originally had until i make a post and delete it. I would love to have it back to where I see all the post that i've planned. Thank you!

Hi! I can't see any of my Scheduled and Unscheduled posts. I tried to do a hard reset on Chrome and clear the cookies but it still is not showing me anything. I had a whole list of post ready for the rest of the year. Please help.

We continue to have issues connecting our Instagram account through FB with the scheduler. We have followed directions on how to connect the app through FB and confirmed its set up as a Business Account. We have cleared our cache and other information in the browser history and thought that would fix the problem but it seems to continue (this recommendation was found in the community). Any help would be appreciated as this has been happening for over a month and continuing to refresh the token doesn't seem to fix the issue.

Instagram posts, whether scheduled or just sharing directly is failing. Unable to share anything on instagram after creating in the tool.

I open my projects. Not all of the separate elements i.e text boxes within my poster will load to be edited. I get spinning circles indicating pending downloads an populating the poster but it never happens.

text won't load,

This makes the service unusable

Hi, The website's "explore" pages do not load. I did a hard reboot yesterday and today with my Mac. Not sure how to resolve this. Thanks so much, Carley

The media is not loading, it has been 7 days now - please fix this so I can use my premium sub

Every time I open an Adobe document, it indicates "not responding" whenever I try to do anything - print, save, edit, exit, etc.

I'm trying to purchase a font or a few fonts and it constant brings me to adobe epress.

The join community, premium member, and all the buttons beneath it are blocking the top left hand menu

Sometimes photos and videos will load and place on workspace as a gray box.

aunque están colocados el el timeline de adobe express, no me da el preview, se queda cargando enternamente. Sucede en chrome y en edge

I am not seeing my scheduled posts on the calendar and I need to make a few changes.

Når jeg setter inn en figur/bilde/element, får jeg kun velge en farge når jeg trykker på effekter, og deretter egendefinert. Tidligere kunne man velge to duo-farger på elementet.

Most of my project files will now not open. I get an error message. I have tried logging out, clearing cache, getting on in Incognito mode, etc Nothing is working and I've lost thousands of hours of work.

I can access Adobe Express via Google Chrome, I can also choose the projects/files I want to edit, or choose templates, but as soon as I click on the file it´s stuck loading while opening. In Firefox it e.g. works just fine. 

i hope myd ocuments arent .lost i cannot open the file lifesaver loot play card II have tried multiple bgrowsers and clearing history etc.