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Michael3468092868gi
Participant
March 8, 2024

Instagram Beitrag wird trotz Token nicht veröffentlicht

  • March 8, 2024
  • 16 replies
  • 1299 views
Sehr geehrte Damen und Herren, wir haben nun mehrmals den Token für Instagram aktualisiert, die Verbindung getrennt und neu verbunden etc. Der Beitrag schlägt immer fehl. Obwohl alle anderen, darunter auch Facebook ganz normal veröffentlich werden. Ebenfalls funktioniert die Copy and Paste Funktion nicht. Man kann keine Texte mehr per copy&paste einfügen. Das hat 4 Monate einwandfrei funktioniert. Hier muss ein Programmfehler vorliegen. Bitte um eine Rückmeldung Mit freundlichen Grüßen Claudio Caporale

    16 replies

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    alice_0484
    Participant
    September 11, 2024

    Hi! Have you fixed your issue? It happens to me too and there is no one to support or check, I've reconnected everything multiple times. It also uploads to Fb normally!

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      FMaciel77
      Participant
      September 11, 2024

      This is the same problem we had in the last week. Adobe fixed, but it's here once again. Don't matter how many times you update your token and it seems to be ok, the posting will always fail it reaches the time to post. 

        A
        antjed11034648
        Participating Frequently
        September 11, 2024

        The problem occurs again, would like to provide the post ID, but dont really know where to find it.

          A
          antjed11034648
          Participating Frequently
          March 14, 2024

          so sorry, but the same error happens again - it was fixed for the last three or four planed posts, but now I cant publish anymore

          Tarun Saini
          Community Manager
          Tarun SainiCommunity Manager
          Community Manager
          March 14, 2024

          Hi 

          @antjed11034648

          ,

           

          We're sorry to hear about this. Could you please share the post ID with us so I can share it with our team? I will be sharing the information with our product team. I will keep you posted soon once I hear anything from them.

           

          Regards,

          Tarun

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          antjed11034648
          Participating Frequently
          March 11, 2024

          it did work again this morning, thank you so much for flagging this topic.

            Imaginerie
            Community Expert
            ImaginerieCommunity Expert
            Community Expert
            March 9, 2024

            I tested and it worked for me this morning. I haven't heard back from the team but I assume they have been fixing the issue in the meantime. Can you confirm if it works now for you?

            Alexandre Becquet
            Community Expert
            Alexandre BecquetCommunity Expert
            Community Expert
            March 8, 2024

            Hello, the team is working on a fix to solve tis issue. And it comes very very soon.

            Imaginerie
            Community Expert
            ImaginerieCommunity Expert
            Community Expert
            March 8, 2024

            No worries, thanks for the clarification: I have logged it and will let you know when I have an answr (By the way, I tested it and it does the same as you, so you're definitely not alone)

            A
            antjed11034648
            Participating Frequently
            March 8, 2024

            copy and paste works fine with me

              Imaginerie
              Community Expert
              ImaginerieCommunity Expert
              Community Expert
              March 8, 2024

              Understood. Does the copy and paste fails as well?
              Can you check?

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