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Participant
March 8, 2024

Instagram Beitrag wird trotz Token nicht veröffentlicht

  • March 8, 2024
  • 16 replies
  • 1299 views
Sehr geehrte Damen und Herren, wir haben nun mehrmals den Token für Instagram aktualisiert, die Verbindung getrennt und neu verbunden etc. Der Beitrag schlägt immer fehl. Obwohl alle anderen, darunter auch Facebook ganz normal veröffentlich werden. Ebenfalls funktioniert die Copy and Paste Funktion nicht. Man kann keine Texte mehr per copy&paste einfügen. Das hat 4 Monate einwandfrei funktioniert. Hier muss ein Programmfehler vorliegen. Bitte um eine Rückmeldung Mit freundlichen Grüßen Claudio Caporale

16 replies

Participating Frequently
March 8, 2024

I am using only Instagram, which has to be linked to a creators profile (which it is) and that one has to connect with facebook (which it does).

 

I am using the newest Safari Browser, switched also to Chrome and the same issue as Claudio Caporale describes happens to me.

I have a scheduled Instagram Post - and at the time that it publishes it creates the error message, that the token to Facebook is not up to date... after updating the token to Facebook and Instagram (also logout-login) and rescheduling the post in the calendar section, it just repeats the bug.

Imaginerie
Community Expert
Community Expert
March 8, 2024

Thank you for flagging this! I'll report it!
In the meantime can you explain exactly in which circumstances you see this happening? (browsers, for which social media platforms etc). Since it seems to be a different issue than the one I experienced, the more info, the better!
Thanks again!

Participating Frequently
March 8, 2024

I have tried it in Safari and in Chrome - doesnt work

Imaginerie
Community Expert
Community Expert
March 8, 2024

See my answer below, the team is aware of it. Thank you!

Imaginerie
Community Expert
Community Expert
March 8, 2024

There is currently an issue with Firefox which have been reported and the team is actively working on it. I personnaly experienced it so I know it's a bug. In the meantime, you can try any other browser (Chrome, Safari or Edge) it works perfectly here!

Participating Frequently
March 8, 2024

Ich habe dasselbe Problem!