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jenniferg45243102
Participant
Oct 22, 2026 2:47 AM UTC
In Development

Issue: Express is stuck in reloading state

Any update on this issue? I started experiencing this issue on Monday, and I still cannot do anything in Adobe Express Web. The page looks like it loads, but when you click anything, it loads and then pops up a timeout error, with the option to wait or exit the page.

      Pinned Reply By Rose DV

      Hi everyone! Can you test to see if you’re still running into Express lag? The team believes they identified the core issue - and I want to say thank you to everyone who was able to give troubleshooting details, they were very helpful in discovering the root! 

      I recommend signing out of Express entirely and logging back in to test, please let me know how it goes. 

      ​@CreativeJEC ​@Randune23 ​@Andrea5E8D ​@loosearrowtcb ​@jenniferg45243102 ​@defaultn5o2bklf5lht ​@autumn_5796 ​@Amiable_Wizardfa97 ​@ella_4894 ​@Fancy_mentor46eb 

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      36 replies

      CreativeJEC
      CreativeJEC
      Participant
      Oct 29, 2026 6:34 PM UTC

      it worked now

      ~Jim 

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      Rose DV
      Community Manager
      Rose DVCommunity ManagerPinned
      Community Manager
      Oct 29, 2026 3:52 PM UTC

      Hi everyone! Can you test to see if you’re still running into Express lag? The team believes they identified the core issue - and I want to say thank you to everyone who was able to give troubleshooting details, they were very helpful in discovering the root! 

      I recommend signing out of Express entirely and logging back in to test, please let me know how it goes. 

      ​@CreativeJEC ​@Randune23 ​@Andrea5E8D ​@loosearrowtcb ​@jenniferg45243102 ​@defaultn5o2bklf5lht ​@autumn_5796 ​@Amiable_Wizardfa97 ​@ella_4894 ​@Fancy_mentor46eb 

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        Randune23
        Randune23
        Inspiring
        Oct 29, 2026 4:19 PM UTC

        It seemed to work in the morning when I got back to work. I was up late working on projects and neither the desktop app or the online version would open up. 
         

        Maybe Adobe was doing maintenance on their servers when traffic is light. However, that’s when I do most of my work (10 pm - 3 am). 

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        Rose DV
        Community Manager
        Rose DVCommunity Manager
        Community Manager
        Oct 29, 2026 4:27 PM UTC

        They worked on it this morning, so hopefully it will be stable from here on out - if you run into again, feel free to comment again on the thread!

        Rose

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        Fancy_mentor46eb
        Participant
        Oct 28, 2026 7:04 PM UTC

        Hello! I also have a lot of problems with the app for last 2 weeks. App just doesnt work, super slow, I can’t do anything. 

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        Rose DV
        Community Manager
        Rose DVCommunity Manager
        Community Manager
        Oct 28, 2026 7:27 PM UTC

        ​@Fancy_mentor46eb Thanks for adding your voice to the thread! 

        If you’re able to, could you share a short screen recording showing what happens from the time you open Adobe Express through the point where it becomes unresponsive? Please also let us know:

        • Your Adobe Express app version
        • Your device and OS version
        • Approximately when this behavior first started
        • Whether it now happens every time you open Express or only intermittently

        Super appreciate you sharing any details!

        Rose

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        CreativeJEC
        CreativeJEC
        Participant
        Oct 28, 2026 4:09 PM UTC

        We have an iPad version OS 27.0.1. 4th Generation iPad Pro 12.9 and when I open the app. It takes forever to load, if I swipe and close, it, and all open apps, and try again; still takes forever, but does seem a fraction of bit faster. Once all the thumbnails are (almost) fully loaded and the search bar appears, I begin to type and it locks. It won’t go any further. I hoped it was just slow network, so set it down and came back 5 mins later, and it was still locked.  At one point i had to ‘hard’ shut down my device because it locked up everything. That never happens.. with it’s data heavy memory usage. I have: Removed, rebooted, reinstalled, updated, etc. Nothing works. So frustrating.

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        Rose DV
        Community Manager
        Rose DVCommunity Manager
        Community Manager
        Oct 28, 2026 4:15 PM UTC

        Hi,

        Thanks for adding these details, I’ve moved your comment to a thread where I’m tracking similar reports. Since you’ve already tried removing and reinstalling the app, rebooting the iPad, and updating, I don’t want to have you repeat those steps.

        If you’re able to, could you share a short screen recording showing what happens from the time you open Adobe Express through the point where it becomes unresponsive? Please also let us know:

        • Your Adobe Express app version
        • Approximately when this behavior first started
        • Whether it now happens every time you open Express or only intermittently

        If the issue causes your entire iPad to become unresponsive again, please don’t try to reproduce it just for the recording. The details you’ve already provided are helpful.

        Thanks,
        Rose

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          CreativeJEC
          CreativeJEC
          Participant
          Oct 29, 2026 6:35 PM UTC

          Rose, ty for response. I didn’t see it till this morning. But, it is working now. When I saw the community alert, I went to check and sure enough, it worked. 

          ~Jim

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          ella_4894
          Participant
          Oct 28, 2026 3:26 PM UTC

          My adobe express does not work past the home page. Nothing will ever load and it is preventing me from doing my school assignments that are on there.

          i literally cannot go past the home page on express. it will just show my a grey screen until it eventually give me an error code. 

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          Rose DV
          Community Manager
          Rose DVCommunity Manager
          Community Manager
          Oct 28, 2026 3:51 PM UTC

          Hi ​@ella_4894 - I moved your comment to a different thread where I’m tracking potentially related issues. 

          Could you let us know which browser and operating system you’re using, and whether the same behavior occurs in a private/incognito window? And what is the error code? 

          If possible, please also create a HAR file while reproducing the issue. Here’s how to make a HAR file! I will message you my email address where you can send the HAR file. 

          Thanks,
          Rose

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          Amiable_Wizardfa97
          Participant
          Oct 28, 2026 12:06 AM UTC

          y

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          Amiable_Wizardfa97
          Participant
          Oct 27, 2026 11:44 PM UTC

          me two

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          Rose DV
          Community Manager
          Rose DVCommunity Manager
          Community Manager
          Oct 28, 2026 3:24 PM UTC

          Hey ​@Amiable_Wizardfa97 -

          Could you let us know which browser and operating system you’re using, and whether the same behavior occurs in a private/incognito window?

          Also, if you can provide a screen recording, that would be super helpful!

          If possible, please also create a HAR file while reproducing the issue. Here’s how to make a HAR file! I will message you my email address where you can send the HAR file. 

          Thanks,
          Rose

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          loosearrowtcb
          Participant
          Oct 27, 2026 9:12 PM UTC

          I have had the same problem since Sunday. I cannot load anything on the app on my iPhone nor on Chrome on my MacBook Air or Mac desktop. It’s super frustrating. I use it daily with my high school classes, but we have been unable to do anything. It gets stuck on the opening page. Super slow if it loads at all. I logged on here to see if Adobe was having issues. 

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          loosearrowtcb
          Participant
          Oct 27, 2026 9:17 PM UTC

          My app version is 0.0.1

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          Rose DV
          Community Manager
          Rose DVCommunity Manager
          Community Manager
          Oct 28, 2026 4:12 PM UTC

          Hi ​@loosearrowtcb - Could you please capture a HAR file while reproducing the slowdown in Chrome and send it to me (I will share my Adobe email with you via private message)? Google has instructions here: https://support.google.com/a/answer/15153861.

          Important: HAR files can contain sensitive information from your browser session, so please don’t attach it publicly to this thread.

          If possible, start the recording before opening Express then reproduce the issue and save the HAR once the slowdown occurs.

          Thanks for helping us dig into this.

          Rose

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          Rose DV
          Community Manager
          Rose DVCommunity Manager
          Community Manager
          Oct 27, 2026 9:08 PM UTC

          @Randune23 ​The reason why we ask about your setup/machines is because it can be a useful tool for our internal team when they’re trying to reproduce errors. Clearing cache/cookies, though annoying, can also help unblock anything that might be getting caught in there for Express. 

          That being said, since you’re seeing repeated “page not responding” messages while simply scrolling Your Stuff and trying to rename or duplicate a project, I’d like to get some diagnostic information from the session rather than have you repeat the troubleshooting you’ve already tried.

          Could you please capture a HAR file while reproducing the slowdown in Chrome and send it to me (I will share my Adobe email with you via private message)? Google has instructions here: https://support.google.com/a/answer/15153861.

          Important: HAR files can contain sensitive information from your browser session, so please don’t attach it publicly to this thread.

          If possible, start the recording before opening Your Stuff, then reproduce the scrolling/rename or duplicate issue and save the HAR once the slowdown occurs.

          Thanks for helping us dig into this.

          Rose

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            Randune23
            Randune23
            Inspiring
            Oct 27, 2026 7:41 PM UTC

            I use Chrome. I was seriously trying to scroll down my “Your Stuff” page and it locked up. Then when I finally got to the template of mine I wanted to use, I clicked on the three dots to rename it. Say there for 15-20 minutes with about 10 or so boxes pop up “Do you want to kill Expressions as it is not responding?”

             

            35 minutes later I was able to duplicate the file, change the name and finally edit my template. 

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