Participant

Keyboard shortcuts completely stopped working in Adobe Express

Forum|Forum|26 days ago
August 14, 2026
48 replies
646 views

All keyboard shortcuts have completely stopped working in Adobe Express.

This includes Ctrl+C (Copy), Ctrl+V (Paste), Ctrl+D (Duplicate), Ctrl+Z (Undo), as well as the Delete key. None of these keyboard commands work while editing a design in Adobe Express.

The keyboard itself works normally in Windows and in other applications, so this issue appears to be specific to Adobe Express.

I have tested the issue in:

Google Chrome
Google Chrome Incognito mode
Microsoft Edge

The problem occurs in all three cases.

I also tested the same keyboard shortcuts outside Adobe Express, and they work normally. Mouse-based commands inside Adobe Express continue to work, but keyboard commands do not respond.

This makes Adobe Express essentially unusable for my normal workflow, since basic actions such as deleting, copying, duplicating, pasting and undoing cannot be performed using the keyboard.

Platform: Windows
Browsers tested: Google Chrome, Chrome Incognito, Microsoft Edge
Product: Adobe Express Web

Please investigate this as a possible keyboard/input issue in the Adobe Express editor.

Pinned Reply By Rose DV

Hello everyone!

The team was able to pinpoint the problem, you all should be able to refresh Express (I still recommend clearing cache/cookies and restarting your browser just in case) and use keyboard shortcuts again!

THANK YOU so much for your patience,

Rose

Show previous replies

H

heyitst0m

Participant

I am also having this same issue. working in Chrome on a Macbook Pro. Backspace delete doesn’t work for me.

Amitej S

Community Manager

Hi @Nic36346596zklr! thanks for reaching out! This shouldn’t be happening.

Could you try the same workflow in a different browser or in a Private/Incognito window to see if the behavior persists?

It would also help to know:

Are any other keys or keyboard shortcuts affected?
Does the Delete key work when editing or deleting text?

Do share your observations along with your device, OS, and browser details. This will help us investigate further, as we’re currently unable to reproduce the issue on our end.

Best!

M

marketings4865017

New Member

Same thing is happening to me. Everything works fine in other programs. I cannot nudge objects with the arrow keys either.

N

Nic36346596zklr

Participant

i cannot delete an element on my keyboard, i have to right click then click delete. It's frustrating.

delete via keyboard is not working. it only works when i mouse right click then click delete

Amitej S

Community Manager

Hi @petersumpton, Are you still having trouble with the shortcuts? We tried to replicate on our end on multiple devices and multiple browsers, including the ones you're using, and it worked fine. It could be an isolated issue.

Can you try on a different browser, like Safari or Firefox, and share your observations here?

P

petersumpton

Known Participant

Yes, just tried on Safari and same issue with the same shortcuts.

Amitej S

Community Manager

Thanks for the confirmation! I’ve raised this internally and will get back to you once we have more details.

P

petersumpton

Known Participant

Some keyboard shortcuts are not working.

Issue summary: Not all the keyboard shortcuts are working
Product & version: Adobe Express (web app)
Platform: Newest Chrome on Mac
Steps to reproduce: Some of the keyboard shortcuts won’t work. I can copy and paste (command + V) but I can’t delete using backspace, select all using command+A and other shortcuts I keep discovering don’t work.
Expected result: All keyboard shortcuts should just work
Actual result: Keyboard shortcuts are not working consistently

I’ve cleared history, cashe. etc and tried on Incognito with no success. I don’t use a firewall or VPN.

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