Community Manager

Known Issue 8/13: Update on recent download, upload, and processing issues

Forum|Forum|7 days ago
August 13, 2026
43 replies
184 views

Update: recent download, upload, and processing issues

We wanted to give an update on the wave of issues many of you have been reporting over the past few hours, downloads stuck or failing, videos not processing, PDF uploads/imports failing, and Clip Maker getting stuck.

This was caused by a platform-level connectivity issue affecting several backend services that Adobe Express relies on. It's since been identified and resolved by our engineering team.

If you're still running into any of these issues, please try again now, most things should be back to normal. If problems persist, let us know here or in the relevant thread and we'll take a closer look.

Thanks for your patience while we got this sorted out.

FYI: My team will be merging all related comments/threads into this one to keep everyone consolidated and able to track one thread.

Rose

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M

Melodic_Hummingbirdeae0

Participant

Same issue can’t download video

M

Melodic_Hummingbirdeae0

Participant

Can’t download any MP4. Seems to be an ongoing issue with m,any people right now.

D

determined_hope22d7

Participant

Rather lame. Trying to do quotes and you cant even download them.

K

Kary3513668837gq

Participant

same issue!

ErinNicholson

Participant

Hi- I am experiencing this issue where I cannot download as well. In incognito in Chrome, on a Mac using the web application of Adobe express. Was able to download yeseterday. Please advise ASAP

W

Whispering_leader16B8

Participant

same problem

L

levi_bm

Participating Frequently

Client was having this issue, shared the project with me to see if I could get it working. I could not.
I’ve tried:
- Exporting at 720, 1080, and 4K
- Exporting through the website and through the mobile app.
- Exporting a brand new project with just a text layer.
- Exporting an old project that has exported properly in the past.

All of these attempts have ended with the same error.

C

Carefree_Geniefe90

Participant

Having same issue with Adobe Express.

D

determined_hope22d7

Participant

Ive tried every possible recourse suggested online. Is this simply an adobe backend issue?

Z

Zesty_Ray2c01

Participant

When we go to download a PDF from Adobe Express we receive an error message. This happened last week, started working again, and happened today.

We have tried on three separate computers, two different adobe accounts, two different browsers, cleared the cache of the browsers, logged out and logged back in, and have tried with different files. In all cases, we could download the file as a png but not as a pdf.

D

David22923506k8bc

Participant

Adobe Express PDF with Crops / Bleed Download keeps giving me an error message of “An error occurred while downloading your file. Please try again.” This is the second time in the past week there have been download errors with PDFs.

When I go to download my PDF, I’ve tried on a mobile device (Apple) and on my MacBook (Google Chrome) I keep getting an error message every time I attempt to download a file in PDF with crops / bleeds.

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This was caused by a platform-level connectivity issue affecting several backend services that Adobe Express relies on. It's since been identified and resolved by our engineering team.

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