Known Issue 8/13: Update on recent download, upload, and processing issues
Update: recent download, upload, and processing issues
We wanted to give an update on the wave of issues many of you have been reporting over the past few hours, downloads stuck or failing, videos not processing, PDF uploads/imports failing, and Clip Maker getting stuck.
This was caused by a platform-level connectivity issue affecting several backend services that Adobe Express relies on. It's since been identified and resolved by our engineering team.
If you're still running into any of these issues, please try again now, most things should be back to normal. If problems persist, let us know here or in the relevant thread and we'll take a closer look.
Thanks for your patience while we got this sorted out.
FYI: My team will be merging all related comments/threads into this one to keep everyone consolidated and able to track one thread.
Rose
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