Participant

Known Issue 8/17: Auto Captions not working

Forum|Forum|13 days ago
August 5, 2026
21 respostas
159 Visualizações

I uploaded my video that was 628mb. It stops st 95% then analyzes the video. Afterwards it stops at 16% and this pops up. I’ve tried every suggestions, incognito mode, cleared cache, tried safari and other browsers and I get the same result.

Resposta fixada por Rose DV

Hi everyone!

Thanks for your patience - the team was able to deploy a fix earlier today, and my hope is that you are all back up and running! I recommend clearing cache & cookies and then restarting Express!

Please keep me posted 😊

Rose

@tt80493715 @Sunny_kid2d0a @Garrett26081065ztbd @Delightful_niceness53ec @danielclima @agile_naturefb34 @ambitious_discoverer2f8e @Hiba24458627u1ru @Nikos.+K @Vibrant_Gemb042 @Soren239390028z25 @Flawless_artwork2805 @fierce_Fireball20bd

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V

Vibrant_Gemb042

Participant

I have the same problem and my video is only 30 seconds long, it gets stuck loading in an infinite loop and doesn't progress.

N

Nikos.+K

Participant

Same for me . Captions on the adobe express app is not working. Video keeps uploading.

Tried clearing cache and even smaller videos .

Tried using regular video editing first but once you open file on editor, no option for captions . Only for text .

A

ambitious_discoverer2f8e

Participant

A

ambitious_discoverer2f8e

Participant

Same problem me. 95% uploaded nd last time failed

A

agile_naturefb34

Participant

Same

D

danielclima

Participant

Not working for me either. Endless loop loading media, same thing happening on Safari and Firefox browsers.

Rose DV

Community Manager

Hi @tt80493715, thanks for the screenshot!!

A couple of things that would help narrow it down:

What's the exact duration of the video? Auto Captions has a 5 minute maximum length, so if it's longer than that, that could be what's stalling the analysis.
Have you tried with a different, shorter video to see if it's specific to this file or happens with any video?

A HAR file captured while this happens would also help our team dig in. Here's a guide on generating one: https://helpx.adobe.com/enterprise/kb/generate-har-file.html

And if you're able to share the project:
→ Duplicate the project first, so your original stays untouched
→ Click Share in the top right
→ Under General access, change it from Restricted to Anyone with the link
→ Set the permission to Can edit
→ Send the link via DM

Rose

D

Delightful_niceness53ec

Participant

I have the same issue, but in my case the process never reaches the analysis stage.

Adobe Express shows “Media is being uploaded…” at 95% and then gets stuck in an endless loading loop. The video is never analyzed and captions are never generated.

I tested multiple different videos (each approximately 48 seconds long), including videos that had successfully been captioned with Adobe Express before.

The issue occurs on both my iPhone 16 (Adobe Express app) and MacBook (browser). I also tried different browsers, private/incognito mode and mobile data instead of Wi-Fi, other Wi-Fis and cleared my cache.

So this appears to be an issue with the upload/processing transition in Adobe Express rather than with a specific video file or my network connection.

I have attached screenshots showing the 95% upload state and the endless loading loop.

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