Sticky
Known issue 9/17: AI features, video tools and exports stalling or not completing
We're aware of an issue affecting several features in Adobe Express. If you're running into any of these, you're not alone and it's not something on your end:
- Auto captions stalling partway (a lot of you are seeing it stick around 17%)
- Clip Maker getting stuck while analyzing your video, then showing an "Unable to show status" error
- Comic Creator not generating
- Animated Video Maker not generating
- Downloads and exports (PDF, PNG, MP4s, and others) hanging partway or not finishing
- Remove Background may also be impacted
These all trace back to the same underlying service issue, which is why they're happening together. The team is already on it and working on a fix, and there's nothing to troubleshoot on your side.
If you're hitting this right now:
- No need to restart the job or retry the download over and over, it won't push through until the fix lands
- Best bet is to give it a bit and come back to it later - you can also subscribe to the status.adobe.com page to get updates on when the outage is resolved.
I'll update this thread as soon as it's cleared, thank you for your patience while the team works on this.
Rose
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