Community Manager

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Known issue 9/17: AI features, video tools and exports stalling or not completing

Forum|Forum|3 days ago
September 17, 2026
97 replies
732 views

We're aware of an issue affecting several features in Adobe Express. If you're running into any of these, you're not alone and it's not something on your end:

Auto captions stalling partway (a lot of you are seeing it stick around 17%)
Clip Maker getting stuck while analyzing your video, then showing an "Unable to show status" error
Comic Creator not generating
Animated Video Maker not generating
Downloads and exports (PDF, PNG, MP4s, and others) hanging partway or not finishing
Remove Background may also be impacted

These all trace back to the same underlying service issue, which is why they're happening together. The team is already on it and working on a fix, and there's nothing to troubleshoot on your side.

If you're hitting this right now:

No need to restart the job or retry the download over and over, it won't push through until the fix lands
Best bet is to give it a bit and come back to it later - you can also subscribe to the status.adobe.com page to get updates on when the outage is resolved.

I'll update this thread as soon as it's cleared, thank you for your patience while the team works on this.

Rose

Pinned Reply By Rose DV

We will post an update to this thread as soon as we hear that it’s been resolved, and you can also subscribe to https://status.adobe.com/#/ to get notified immediately once resolution hits as well.

Thanks for your patience!

Rose

Show previous replies

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Whispering_Lionheart5e11

Participant

I have the same issue on my account

I

Impressive_Wave7443

Participant

Same issues here, and I’ve tried different browsers, clearing caches, and incognito mode. It’s really disrupting our workflow..

A

angular_shape6907

Participant

Issue summary: When logging into Adobe Express, all my Files/Projects are disappeared when they should be accessible/visible. This is an issue that has only happened today (18/9/2026), and have been frequently editing on Files and Projects before that date (e.g. on 17/9/2026). That is, the ‘Home’ page does not display my Files/Projects in a quick-access format at the bottom of the page upon login. Furthermore, when 'Files' under the 'Your Stuff' tab is accessed, an error message appears displaying 'Something went wrong. Please refresh Adobe Express' with a 'Refresh' button. Once the 'Refresh' button is clicked, the page refreshes to the same error message. Similarly, when 'Projects' under the 'Your Stuff' tab is accessed, an error message appears displaying 'Couldn't load Projects. Please try again'. To resolve this issue, I have: Restarted my Microsoft Edge browser; Cleared cookies and cache on my Microsoft Browser; Signed in and out of my Adobe Express account (through Adobe Enterprise subscription; I am an undergraduate student at Macquarie University, and confirmed I have the correct Adobe account); I have downloaded and accessed Adobe Express on my Android device. None of these actions have resolved the issue.

Product & version: Adobe Express Web, August 2026 release/version.

Platform: Microsoft Edge (Version 153.0.4234.46 (Official build) (64-bit)); the latest version at the time of posting.
Steps to reproduce: 1. Logging into Adobe Express; 2. If Files/Projects are not visible in the Adobe Express 'Home' page, go to 'Files' under the 'Your Stuff' tab and refresh the page as prompted; 3. If Files are still not visible, go to 'Projects'; 4, If 'Projects' are not visible, contact Adobe Support.

Expected result: Upon logging in, all Files/Projects should be visible at the bottom of the 'Home' page, or accessible/visible in the 'Files' and 'Projects' pages.

Actual result: None of the Files/Projects are visible in the aforementioned pages.

Attachments (optional, but VERY helpful): Screenshots of error messages and 'Home' page appearance are attached

P

powerful_Glowaa53

Participant

I’m having this same issue - can’t see a know outage on the System Status page.

Is there a current outage - will my project come back automatically?

Rose DV

Author

Community Manager

We will post an update to this thread as soon as we hear that it’s been resolved, and you can also subscribe to https://status.adobe.com/#/ to get notified immediately once resolution hits as well.

Thanks for your patience!

Rose

M�nica Malav�

Participant

I too am having the same issue and error as I try to download a video for this months challenges. Do we know when we can expect a resolution for this?

Monica

Marketing with Strategy. Branding with Intention.

Rose DV

Author

Community Manager

Hi @M�nica Malav�!

I don’t have a timeline, all I can share is that the team is working hard on it (and are rightfully very stressed about it just as much as we are!). We will post an update to this thread as soon as we hear that it’s been resolved, and you can also subscribe to https://status.adobe.com/#/ to get notified immediately once resolution hits as well.

Thanks for your patience!

M�nica Malav�

Participant

Thank you @Rose DV for letting me know. As of right early this evening I was able to download the file from my mac. The mobile looks like its still struggling. I was able to get what I needed for now and hopefully it will be resolved soon.

Have a good night!

Monica 😃

Marketing with Strategy. Branding with Intention.

R

roland_0715

Participant

There’s a probIem with Adobe Express. I can’t download a high priority project that I need to deliver for 5 P.M…. in 8 minutes.

This is not ok, especially when Adobe is trying to convince big corporation to use Adobe Express as a trusted and userfriendly source to work on projects companywide.

I’m very disappointed.

J

Julie22554284zwy4

Participant

I am having the same issue and I have deadline by tomorrow morning!

Rose DV

Author

Community Manager

Hi @Julie22554284zwy4 - moving your post to the main thread regarding the outage. The team is working diligently on a fix now!

Rose

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Jonny223895164s7u

Participant

Getting the same error, on Adobe Express Desktop Web. Have tried duplicating project, prior versions, letting clip run from start to finish, still not working.