Skip to main content
Rose DV
Community Manager
Rose DVCommunity Manager
Community Manager
September 17, 2026
Released

Known issue 9/17: AI features, video tools and exports stalling or not completing

We're aware of an issue affecting several features in Adobe Express. If you're running into any of these, you're not alone and it's not something on your end:

  • Auto captions stalling partway (a lot of you are seeing it stick around 17%)
  • Clip Maker getting stuck while analyzing your video, then showing an "Unable to show status" error
  • Comic Creator not generating
  • Animated Video Maker not generating
  • Downloads and exports (PDF, PNG, MP4s, and others) hanging partway or not finishing
  • Remove Background may also be impacted

These all trace back to the same underlying service issue, which is why they're happening together. The team is already on it and working on a fix, and there's nothing to troubleshoot on your side.

If you're hitting this right now:

  • No need to restart the job or retry the download over and over, it won't push through until the fix lands
  • Best bet is to give it a bit and come back to it later - you can also subscribe to the status.adobe.com page to get updates on when the outage is resolved. 

I'll update this thread as soon as it's cleared, thank you for your patience while the team works on this. 

Rose

      This topic is closed to new replies. Start a new post to keep the conversation going.
      Pinned Reply By Rose DV

      This issue has been resolved - we will close this topic for replies. If you are still experiencing any issues related to downloads, captioning, or Clip Maker, please post a new thread in the Community forum!

      Rose

      View reply

      98 replies

      Show previous replies
      Meredith239113079ey1
      Participant
      September 17, 2026

      I am having this issue now, was there a fix?

      Translate
      Rose DV
      Community Manager
      Rose DVCommunity ManagerAuthor
      Community Manager
      September 17, 2026

      Hey ​@Meredith239113079ey1 - moving your post to the main thread regarding the outage. The team is working diligently on a fix now!

      Rose

      Translate
      winfriendswithsalad
      September 17, 2026

      I’m unable to export a file I created from express.adobe.com as a PDF. I get a “Download failed. Please try again” error. Sometimes it appears as soon as I attempt to download the file; other times, the progress bar of the download gets to 90% and then displays the error before the download can actually start.

       

      Some pertinent details:

      • The Adobe Express file is a single page, RGB
      • I encounter this download error when exporting the file as a PDF-Standard, PDF-Print (RGB), and PDF-Print (CMYK)
      • I encounter this error on multiple computers on the latest versions of multiple browsers (with extensions disabled) logged in from both work and at home
      • I encounter this error when I try to download any of my files as PDF
      Translate
        Rose DV
        Community Manager
        Rose DVCommunity ManagerAuthor
        Community Manager
        September 17, 2026

        Hey ​@winfriendswithsalad 

        (love the username) 

        I moved your post to the main thread regarding the outage. The team is working diligently on a fix now!

        Rose

        Translate
        dannyb20060896
        Participant
        September 17, 2026

        I’m having the same issue, I cannot download a gif needed for a deadline

        Translate
        multitalented_codee384
        Participant
        September 17, 2026
        Videos stopped being able to download in Adobe ExpressI’ve edited and created a video project and am unable to download it, no matter what I do. I’ve duplicated, tried on different browsers, computers, icognito mode. I have tried it on my phone. I’ve cleared cache.

        Now EVERY video project cannot be downloaded, not just the one I’ve been working on. Not sure what happened, but I worked on a video for 3 hours today for a deadline at 4pm EST and we are missing it. Completely unacceptable and obviously we are going to cancel our company’s adobe subscription after this (as we’ve had MANY issues before). But, before that happens, would still like to download this video I’ve worked hard on and need out today. 

        Translate
          Rose DV
          Community Manager
          Rose DVCommunity ManagerAuthor
          Community Manager
          September 17, 2026

          Hey ​@multitalented_codee384 - I moved your post to this megathread, as it’s an outage and the team is working as quickly as they can to resolve this. 

          First, I'm sorry. Missing a 4pm deadline after three hours of work is not fun, and I don't blame you for being done with it.

          I won't send you trying things that won't work while it's down. The honest situation is that downloads aren't going to come through until the fix is in.

          I'll post here the moment exports are working again. Your project and your work are safe, this is about getting the download path back, not anything lost on your end. And if your file still won't download once it's resolved, tell me directly and I'll get it immediate attention.

          I know none of that undoes the deadline you already missed. I'm sorry it landed on you today.

          Rose

          Translate
          Rose DV
          Community Manager
          Rose DVCommunity ManagerAuthor
          Community Manager
          September 17, 2026

          Hey @Farah5C9B,

          There is a current outage - you can track it here: https://community.adobe.com/bug-reports-328/known-issue-9-17-ai-features-video-tools-and-exports-stalling-or-not-completing-1642492

          But I see that you mentioned this is happening "lately" - as in perhaps not just today. Given that, if once the other outage has resolved, you're still having issues, please come back to this thread and update me so we can do some furthe troubleshooting. It is my hope that it gets resolved, but just in case!

          Rose

          Translate
          Farah5C9B
          Participating Frequently
          September 18, 2026

          Hi, thanks for the update! Adobe System Status says there is no issue with Adobe Express, but I still can’t generate captions. This time it won’t even say speech not detected. It will simply not do anything. 

          Translate
          Rose DV
          Community Manager
          Rose DVCommunity ManagerAuthor
          Community Manager
          September 18, 2026

          Hello! The outage is still happening - I do see it on the status page as well - see screenshot below:

          Once it is resolved, we’ll have you try the captions again and then if you’re still seeing issues we can troubleshoot together further. 

          Thanks for your patience!

          Rose

          Translate
          angular_Moonbeam3115
          Participant
          September 17, 2026

          Whenever I try to download the video, the download fail error pops up every time.

          I have tried:

          • Duplicating the project
          • Copying and pasting all project elements to a blank canvas to recreate the video
          • Deleting individual elements and attempting to download without each one
          • Switched devices (started on Windows PC and tried on iPad, no luck)
          • Splitting the video in half and trying to download segments
          • Exporting to Google Drive
          • Changing video export resolution
          • Screen recording (the videos within my video pause when I do this)

          I am at a loss. It is a relatively simple, 17 second video and I have never had this issue before with Express. Can someone please help me be able to download this project?

          Translate
          Rose DV
          Community Manager
          Rose DVCommunity ManagerAuthor
          Community Manager
          September 17, 2026

          Hi ​@angular_Moonbeam3115  I moved your thread as it’s part of the ongoing outage. You can subscribe to status.adobe.com or this thread for updates!

          Rose

          Translate
            Farah5C9B
            Participating Frequently
            September 17, 2026

            Lately, when I try to generate captions on Adobe Express, it says speech not detected. I’ve done everything, cleared cache, tried a new browser, removed any music or sound effects, so it’s one video’s audio. Nothing works. Have had to pivot to Premiere Pro.

            Translate
            intuitive_Companioneec8
            Participant
            September 17, 2026

            Trying to export a file as a pdf for printing on mobile app on iPhone get error message download failed please try again 

             

            Translate
            Rose DV
            Community Manager
            Rose DVCommunity ManagerAuthor
            Community Manager
            September 17, 2026

            Hi ​@intuitive_Companioneec8 -  I moved your thread as it’s part of the ongoing outage. You can subscribe to status.adobe.com or this thread for updates!

            Rose

            Translate
            carmic31
            September 17, 2026

            Same… frustrated 😔 On a deadline 

            Translate
            Rose DV
            Community Manager
            Rose DVCommunity ManagerAuthor
            Community Manager
            September 17, 2026

            ​@carmic31 

            Appreciate you adding your voice to the thread - I moved your comment as it’s part of the ongoing outage. The team is working as fast as they can on a solution as it’s impacting many services. You can subscribe to status.adobe.com or this thread for updates!

            Rose

            Translate
            daring_makerfdf2
            Participant
            September 17, 2026

            I am also having problems downloading some pages with what should be fairly simple animations.

            I’m on Mac OS, tried downloading via Chrome as well as the desktop app. The pages are 3841x2161. The animations are akin to simple powerpoint style text animations.

            I have tried downloading at 720p, 1080p and 4k with no luck. Tried sharing to Google Drive and the rendering crashed. Tried stripping out most but not all of the animations and it did nothing.

            If the platform isn’t able to render at this size, why is it an option to create them?

            Translate
            Rose DV
            Community Manager
            Rose DVCommunity ManagerAuthor
            Community Manager
            September 17, 2026

            Hi ​@daring_makerfdf2 - I moved your thread as it’s part of the ongoing outage. You can subscribe to status.adobe.com or this thread for updates!

            Rose

            Translate
            Show more replies
            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices