Community Manager

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Known issue 9/17: AI features, video tools and exports stalling or not completing

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We're aware of an issue affecting several features in Adobe Express. If you're running into any of these, you're not alone and it's not something on your end:

Auto captions stalling partway (a lot of you are seeing it stick around 17%)
Clip Maker getting stuck while analyzing your video, then showing an "Unable to show status" error
Comic Creator not generating
Animated Video Maker not generating
Downloads and exports (PDF, PNG, MP4s, and others) hanging partway or not finishing
Remove Background may also be impacted

These all trace back to the same underlying service issue, which is why they're happening together. The team is already on it and working on a fix, and there's nothing to troubleshoot on your side.

If you're hitting this right now:

No need to restart the job or retry the download over and over, it won't push through until the fix lands
Best bet is to give it a bit and come back to it later - you can also subscribe to the status.adobe.com page to get updates on when the outage is resolved.

I'll update this thread as soon as it's cleared, thank you for your patience while the team works on this.

Rose

This topic is closed to new replies. Start a new post to keep the conversation going.

Pinned Reply By Rose DV

This issue has been resolved - we will close this topic for replies. If you are still experiencing any issues related to downloads, captioning, or Clip Maker, please post a new thread in the Community forum!

Rose

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enefftv

Participant

I can't download a PDF I created in Adobe Express. It is only one page with text. I keep getting "error occurred while downloading..." or is freezes at 90%

I’m trying to download a 1 page PDF from Adobe Express. I’m having a problem downloading all docs I’ve made on Adobe Express. They are simple docs with just text. It keeps freezing at 90% or I get this error:

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Rose DV

Author

Community Manager

@enefftv

Appreciate you adding your voice to the thread - I moved your comment as it’s part of the ongoing outage. The team is working as fast as they can on a solution as it’s impacting many services. You can subscribe to status.adobe.com or this thread for updates!

Rose

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K

krystyswi

Participant

So easy to say “come back to it later” when business are on a time crunch. This issue has happened before about a month ago. I thought it was fixed? Will I have to resort to Canva to get reels, posts, etc out in a timely manner?

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Rose DV

Author

Community Manager

@krystyswi - totally get it, this has derailed my day as well as someone who also works on content within Express for my job.

The team is working as fast as they can on a solution as it’s impacting many services across Adobe. There is also awareness that this happened a little while ago, and they are separate incidents. You can subscribe to status.adobe.com or this thread for updates.

Thanks for your patience, and sorry that you’re on a time crunch too!

Rose

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H

hdellenbach

Participant

Adobe Express won’t allow downloads. Seems to be an issue with lots!: https://statusgator.com/services/adobe-creative-cloud?utm_source=chatgpt.com

Please fix it. I have a deadline!

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Rose DV

Author

Community Manager

@hdellenbach

Appreciate you adding your voice to the thread - I moved your comment as it’s part of the ongoing outage. The team is working as fast as they can on a solution as it’s impacting many services. You can subscribe to status.adobe.com or this thread for updates!

Rose

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by Hampton

Participant

Looking forward to this download issue being fixed and operational. Like many, we rely on this for our businesses and clients.

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Rose DV

Author

Community Manager

@by Hampton - same here, 😅 and thanks for your patience - the team is working as quickly as they can to resolve!

Rose

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N

natalia25372791k8su

Participant

Same thing. I can not download file

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T

TonIE-Ray

Participant

Error occurred downloading file {!} says to try again. I attempted 10 times. Cleared Cache, tried different browsers, powered off cpu and still wont dowload my edit. Need this fix to post business event.

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V

Vivian29898876o4s0

Participant

Yes not working, unable to download files as well

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M

Michael22599719yrxf

Participant

I have created a Reel in Express and I am unable to download it. I keep getting the "Download failed: An error occurred while downloading your file. please try again." I

have tried the following: Switching browsers (Chrome, Edge, Safari), Using incognito mode, Clearing cache and cookies, Restarting my device Signing out and back into Adobe Express - nothing has worked.

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