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@cesarqueb_
Known Participant
March 4, 2025

La aplicación en iOS se reinicia al seleccionar una foto de la galería

  • March 4, 2025
  • 返信数 4.
  • 574 ビュー

La aplicación se reinicia al seleccionar una foto de la galería. Esto es muy molesto, pues no se puede realizar un diseño alguno. No puedes hacer nada. Por favor, solucionen el problema lo más rápido posible. También pasa con Photoshop Express, pero al seleccionar la funcionalidad de lentes (lenses). Soy suscriptor con licencia activa. 

返信数 4

@cesarqueb_
@cesarqueb_作成者
Known Participant
March 14, 2025

The issue remains in the latest version of the Adobe Express 27.3.1. Really this issue is annoying, because the app can't be used to customize templates.

 

please, contact apple developers to fix this ASASP.

Community Manager
March 14, 2025

Hi @cesarqueb_,

 

I'm sorry to hear that you're still experiencing these issues with Adobe Express 27.3.1. Here are some additional steps that might help resolve the crashing problems:

  1. Reset Preferences: Sometimes, resetting the app preferences can resolve persistent issues. You can do this by going to the app settings and selecting "Reset Preferences"
     
  2. Reinstall the App: Uninstall Adobe Express completely, restart your device, and then reinstall the latest version. This can help clear any corrupted files that might be causing the crashes
     
  3. Check for Conflicting Software: Ensure that there are no other software or browser extensions that might be conflicting with Adobe Express. Sometimes, security software or other applications can interfere
     
  4. Use Adobe Creative Cloud Cleaner Tool: This tool can help remove any residual files from previous installations that might be causing issues. You can download it from Adobe's official website
     
  5. Submit a Crash Report: If the app crashes, submit a crash report to Adobe. This can help their support team identify the issue more quickly. Include as much detail as possible about what you were doing when the crash occurred
     

I hope this helps! Let me know if you need further assistance. 😊

 

Best regards,

 

^MM

@cesarqueb_
@cesarqueb_作成者
Known Participant
March 4, 2025

Thank you.

Adobe Employee
March 4, 2025

@@cesarqueb_ 

 

Please check this response: https://community.adobe.com/t5/adobe-express-bugs/uploads-not-working/idc-p/15188237#M25239

 

If you are running the iOS 18.4 beta, then please un-install it to work around. There is a bug with lastest iOS beta that interacts with our latest release, bug has been logged with Apple

 

Hope this helps

Abhi G

 

@cesarqueb_
@cesarqueb_作成者
Known Participant
March 4, 2025

Days with this BIG error. Photoshop, Photoshop Express and Adobe Express new version crashes and crashes and exits unexpectedly. Please, fix ASAP.