Participant

Missing images from pdf download in Adobe Express

Forum|Forum|2 years ago
September 15, 2023
17 replies
3028 views

I can't figure out why some of my images are not visible when I download my presentation from Adobe Express? It downloads fine as a video and png. But I need it in pdf format. They are my own images, not licensed stock. How can I fix this?

PDF

rio_7977

Participant

Hey there, I am having this same issue with a design that I have downloaded and printed several times in the past year. Any ideas on what might be going on?

Amitej S

Community Manager

Hi @rio_7977, we may need your file to test this issue on our end to identify the issue. Let us know if you’re able to do so, we’ll share the process with you.

Meanwhile, you may want to try clearing the cache/cookies of the browser and then try exporting as PDF. You can also try exporting the project as PNG/JPG and the convert to PDF using Adobe Express quick action.

Let us know how it goes!

J

joe_4110

Participant

I am having the same issues as everyone else. I can download as PNG just fine, but when downloading as PDF, all uploaded images on the document do not show.

Tarun Saini

Community Manager

Hi @joe_4110,

Thanks for reaching out! Could you please share the document with me via private message to investigate further?

Regards,

Tarun

B

BC3514

Participating Frequently

Hello Tarun,

Thank you!

I have sent you the link with edit rights on private messaging.

Tarun Saini

Community Manager

Thanks for sharing the document @LeeB3514,

I have sent you a private message.

Regards,

Tarun

B

BC3514

Participating Frequently

I also haeve this issue, All images in 7 page pdf downloads but one that is simply empty.

Tarun Saini

Community Manager

Hi @LeeB3514,

Thanks for reaching out! Could you please share a screen recording of the issue you are experiencing? Also, Can you share the document with me via private message with edit rights to investigate further?

Private messages should be accessible from the envelope in the top right corner. This should be the direct URLhttps://community.adobe.com/t5/notes/privatenotespage

Regards,

Tarun

K

katherine_9604

Participant

I seem to be having the same issue.. I'm using my own jpeg photos on a booklet I'm putting together. I can download individual pages as PNG and JPG but some of the photos turn into black squares when I download it as a PDF.

Amitej S

Community Manager

Hi @katherine_9604, thanks for reaching out! This shouldn't be happening. Have you tried replacing those images with others to see if that resolves the issue?

To investigate this, we'd need edit access to your project. You can share the project URL with us via community DM, and then we can request access to the project through our test account.

Let me know if that works for you.

Best!

D

demi_2313

Participant

Hi @chaimaa.7, I have not yet received an update regarding this issue. Is there any news?

Tarun Saini

Community Manager

Hi @demi_2313,

I'd like to inform you that our product team is looking into the issue. Once we hear from them, we will keep you posted.

Regards,

Tarun

D

demi_2313

Participant

Good morning, August 2025 and same issue.

File format is a JPG and it is an image from my files. The image is 100% visible on the Adobe Express platfrom and visible when downloading as PNG and JPG. Disappears when downloading as PDF.

I tried the "Resize Image" feature in Adobe Express and then replaced the image file on the artboard with the newer resized one. This has not resolved the issue. I even attempted replacing the file with a stock image from Adobe Express and still have the same issue.

No error messages. This has never happened to me before. Tried this on different computers and using different Internet browsers (Edge, Chrome, Firefox) all with the same result.

chaimaa.7

Community Manager

Hello @demi_2313. Thanks for the detailed description, it really helps us understand what’s going on. Could you please DM me the project link so we can directly inspect the file and reproduce the issue?

We’ll follow up as soon as we have an update.

Thanks,

Chaimaa

A