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PDF download freezes at 90% | Sept 16th , 2025

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I can download .png just fine but PDF download freezes at 90%. I'm using it in browser and cleared my cache already. What can i do to fix this?

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P

PBEskildsen

Participating Frequently

It works! Thank you

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Amitej S

Community Manager

Awesome!! @PBEskildsen, @Emma283214426o0m, Thanks for letting us know the fix resolved the issue. We’ll continue monitoring, but do post here if you notice anything unusual.

Appreciate you sharing back!

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E

Emma283214426o0m

Participant

Thank you for your efforts to fix this today! My documnet has now downloaded.

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S

Sid B

Participant

Hiya - I am having same issues, have been unable to download PDFs for the past few hours. I was able to download PDFs fine yesterday. Am on a deadline so any help/update would be very useful. Thanks Stephen.

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P

PBEskildsen

Participating Frequently

same issue here

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R

rachael_7600

Participating Frequently

Hi Tarun, I am still experiencing the same issue.

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A

agn�s_4084

Participant

Hi !

Jusqu'à maintenant, je n'avais jamais eu le problème.

Aujourd'hui est la 1ère fois.

J'attends avec impatience la résolution de ce problème.

Agnès

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P

PBEskildsen

Participating Frequently

Remember to turn the quality-slider up (or to the right) when exporting to .png

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Tarun Saini

Community Manager

Hi all,

I'd like to inform you that our product team is aware of this issue and is currently working on resolving it. Once it is resolved, we will keep you posted.

Regards,

Tarun

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J

JayMacleodCoaching

Participant

I had this message from Chaimaam: We're aware of the current issue affecting PDF downloads in Adobe Express and our team is already working on a fix. We’ll update you as soon as it’s resolved. If she sends me a direct update I'll post it here.

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