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Participant
September 16, 2025

PDF download freezes at 90% | Sept 16th , 2025

  • September 16, 2025
  • 返信数 33.
  • 3974 ビュー

I can download .png just fine but PDF download freezes at 90%. I'm using it in browser and cleared my cache already. What can i do to fix this?

返信数 33

Participant
September 16, 2025

same here

Tarun Saini
Community Manager
Community Manager
September 16, 2025

Hi @Exciting_wisdom5C16,

 

Welcome to the community! We're sorry to hear about this. Are you getting any error messages while downloading the PDF? Would it be possible for you to share the project with me via private message so that we can investigate the issue?

 

Private messages should be accessible from the envelope in the top right corner. This should be the direct URL https://adobe.ly/4mgXr9W

 

We're here to help, just need some info.

 

Regards,

Tarun

Participant
September 16, 2025

Hi, i have this problem right now. I'm trying to download a pdf presentation but the process is stopped at 90 %. I have already tried to download different pdf files on the Adobe express but this still doesn't work. I've already logged out and logged in but still doesn't work 

 

_

Participating Frequently
September 16, 2025

Same here. Tried on diffent computers, Safari, Chrome. Nothing helps...

Participant
September 16, 2025

I'm having the same issues, on desktop (Chrome) and on the Adobe Express App (Android) too. I can download PNGs and other formats, but PDF gets stuch at 90%. Clearing the cache didn't seem to do anything.