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Emma36062905jzk2
Participant
September 16, 2025

PDF download freezes at 90% | Sept 16th , 2025

  • September 16, 2025
  • 返信数 33.
  • 3974 ビュー

I can download .png just fine but PDF download freezes at 90%. I'm using it in browser and cleared my cache already. What can i do to fix this?

    返信数 33

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    Exciting_wisdom5C16
    Participant
    September 16, 2025

    same here

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      September 16, 2025

      Hi @Exciting_wisdom5C16,

       

      Welcome to the community! We're sorry to hear about this. Are you getting any error messages while downloading the PDF? Would it be possible for you to share the project with me via private message so that we can investigate the issue?

       

      Private messages should be accessible from the envelope in the top right corner. This should be the direct URL https://adobe.ly/4mgXr9W

       

      We're here to help, just need some info.

       

      Regards,

      Tarun

      N
      Nicoleta_Bejan
      Participant
      September 16, 2025

      Hi, i have this problem right now. I'm trying to download a pdf presentation but the process is stopped at 90 %. I have already tried to download different pdf files on the Adobe express but this still doesn't work. I've already logged out and logged in but still doesn't work 

       

      _

        P
        PBEskildsen
        Participating Frequently
        September 16, 2025

        Same here. Tried on diffent computers, Safari, Chrome. Nothing helps...

          W
          wise_wanderlust5587
          Participant
          September 16, 2025

          I'm having the same issues, on desktop (Chrome) and on the Adobe Express App (Android) too. I can download PNGs and other formats, but PDF gets stuch at 90%. Clearing the cache didn't seem to do anything.

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