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Participating Frequently
August 27, 2023
Open for Voting

Photos not showing in published webpage created using Adobe Express

I have been using the web version of Adobe Express to create a webpage for a travel blog. It worked fine with the old version: I could creat the webpage, publish it and send the link to my friends. Now I have to use the new version and it no longer works. After I publish it, the link I send out takes my friends to a webpage with only text and no photos.

 

I use a Macbook Pro with the M1 chip with 16GB of memory, running Ventura 13.4.1

 

Has anybody else had this problem, and if so what is the solution? Many thanks.

34 replies

Participant
February 27, 2024

I am having the same problems. Have there been any fixes?

I will answer your questions shortly Kathie.

 

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Participant
February 26, 2024

Same thing happening with me. Images are there when in 'edit' but not showing when published. Has a solution been found yet?

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Kathie X
Adobe Employee
Adobe Employee
February 21, 2024

Hi all, questions for those whose images are not showing up in their published webpages: 
1. Are you seeing the images while editing? (including the ones that aren't showing up on the published page) 2. Are you seeing the images in "Preview"? (including the ones that aren't showing up on the published page) 

3. Are these images you're adding from Adobe Stock or uploading yourself? 

4. Which sections are they happenign in? Photo grid / glideshow / photo section / cover? 

5. Does anyone feel comfortable sharing their link with me? 

Thank you!! Answers will help the team investigating find the root cause. 

In the meantime, if you delete the image and reupload/readd, does it solve it? 

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Participating Frequently
February 20, 2024

It's the same at my webpage. What's the solution?

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Participant
February 16, 2024

has this been fixed? Thsi is happening and it is maddening.

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Adobe Employee
February 2, 2024

@Bittersweet Gardens 

 

Thanks for reporting. The relevant engineering team is investigating.

 

Abhi G

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Participant
February 1, 2024

The photos are only missing in the published webapge. 

Here's the link:

https://new.express.adobe.com/webpage/cuHhUnt5D0Mw1

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Adobe Employee
February 1, 2024

@Bittersweet Gardens 

 

Are you seeing photos go missing only in the published webpage, or also in the project as you are editing?

Could you share the link (url from the browser's address bar)?

 

Thanks,

Abhi G

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Participant
February 1, 2024

Same problem.  So frustrating.  So many different angles.... browers, clearing cache, logging out, logging back in, deleting, reinserting photos, etc.  

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Participating Frequently
December 14, 2023
That’s a pain. I’m sorry I can’t help. I have abandoned Adobe Express as a lost cause. I hope you find a solution. Roland
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