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Roland23253747ysjc
Participating Frequently
August 27, 2023

Photos not showing in published webpage created using Adobe Express

  • August 27, 2023
  • 31 replies
  • 2872 views

I have been using the web version of Adobe Express to create a webpage for a travel blog. It worked fine with the old version: I could creat the webpage, publish it and send the link to my friends. Now I have to use the new version and it no longer works. After I publish it, the link I send out takes my friends to a webpage with only text and no photos.

 

I use a Macbook Pro with the M1 chip with 16GB of memory, running Ventura 13.4.1

 

Has anybody else had this problem, and if so what is the solution? Many thanks.

    31 replies

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    Catherine34251167vmj4
    Participant
    December 14, 2023

    This happened to me when I just tried uploading my final project for my college class. Due in 3 hours and I have no idea and have received zero help from Adobe. Losing my mind right now I have never experienced this before ughhhh. 

    R
    Roland23253747ysjcAuthor
    Participating Frequently
    September 10, 2023

    Hi, I followed your advice but it did not work consistently. I did reply to this effect already but I have had no futher communication from Adobe. It seems that others have the same problem. Help please!

    R
    Roland23253747ysjcAuthor
    Participating Frequently
    August 31, 2023

    Sorry, I've been off-line, but I've tried what you suggested (ie delete and replace) with a few photos. Sometimes it works but often it doesn't. In any case, this would take ages to replace all the missing ones, and because it seems a bit hit and miss I'd be worried that some at the moment that are there would disappear. Why is this happening (it worked fine with the previous version of Adobe Express)? Is there a solution for this or will I have to abandon Express and this work?

      janam1279326
      janam1279326
      Participant
      August 29, 2023

      janam1279326
      janam1279326
      Participant
      August 29, 2023

      Now all the photos in the webpage I'm editing have disappeared - and am unable to "replace" photos on any of the pages. 

      janam1279326
      janam1279326
      Participant
      August 29, 2023

      Also, here is a screenshot of what is published and a screenshot of what I've been working on for weeks and weeks...

        janam1279326
        janam1279326
        Participant
        August 29, 2023

        I have spent hours and hours working on a webpage that acts as our internal newsletter that I share with hundreds of employees on a monthly basis. I have used Adode Express and Spark (always loved it and always worked seamlessly before it all sent to the Beta version...ugh!) before that for 3+ years, when publishing the 60-page document today, all photos are missing as well and all show up blank or black...only thing you can see is text. HELP! I don't have the time or brain power to reinsert hundreds and hundreds of photos into this document. How can Adobe rectify this problem quickly? 

        A
        Adobe Employee
        Abhi.G @ ADBE
        Adobe Employee
        August 28, 2023

        No, worries @Roland23253747ysjc, I managed to grab the url from the screenshot you shared.

        For an image that does not show up in the published page, could you try deleting it, re-uploading it, and then re-publishing the page? If that works, you can try that on the other missing images as well.

         

        Thanks

        Abhi G

        R
        Roland23253747ysjcAuthor
        Participating Frequently
        August 28, 2023

        I've replied to you, but the reply doesn't show or is lost. Help!

        R
        Roland23253747ysjcAuthor
        Participating Frequently
        August 28, 2023

        Below are the screenshops you asked for.

         

        I've noticed that further down the webpage, some of the photos are there, but not all of them. Sometimes one of the ones in the grid is missing and sometimes the whole lot is missing. I thought that the whole thing might be too big, so I cut it down to just the first section, but the problem persisted.
         
        I've tried to post the urls here, but the site won't accept them because (it says) they are invalid. Please let me know how I can get these to you. I tried to email them to you but the email fails to deliver.
         
        Thanks for looking at this, I hope you can sort it out.
         
         

         

         

         

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