Participant

Post failed on Instagram

Forum|Forum|2 years ago
November 13, 2023
14 replies
3830 views

I keep getting 'Post Failed" on instagram in my schedualed post. I've tried reconnecting the token, shortening the discriptions etc. Literally tried everything without success... anyone else experiencing this? It worked well before, just now been having this trouble since yesterday.

Cheers

Social Media

J

Jason D5E80

Participant

We're having the same issue with failed Instagram posts. Facebook posts work. Instagram fails. I've followed the video steps, completely removed/disconnected then reconnected accounts. I've had several different staff members who have admin access to our social try and we're all getting the same failed message.

Here's a link to the latest failed post. https://new.express.adobe.com/schedule?postId=e75178e4-30dc-4dd6-abd9-ab63d975c414

F

FranP83

Participating Frequently

Same thing from yesterday...

Is there someone that can help us on how to solve?

Thank you.

Tarun Saini

Community Manager

Hi

@FranP83

Welcome to the community! We're sorry to hear about this. Could you please try reconnecting your account using the methods mentioned here: https://adobe.ly/4imzjB2?

Let us know if that helps.

Regards,

Tarun

F

FranP83

Participating Frequently

Thank you for your feedback.
Yes, tried just now after watching the video you linked, but nothing
changed.

But I solved in a different way. Maybe can be helpful for someone: I
noticed that the post publication fails when there are images over 1MB
each. I did a try: resized all the photos to be under 1MB and published the
post again, and now it worked.

Can this be the reason? If yes, you should put a notice saying to reduce
image size, or a better explication of the issue 😄

Thank you anyway,
Francesco
---

Francesco Piombo

{Mod Note- Personal information has been removed by the Moderator}

E

ECOLE ESTIENN24935586do77

Participant

Hi, I've had the same issue for the past few days... I have 3 accounts connected to my scheduler, but on one of them the posts keep failing for some reason. I've refreshed the token loads of times, logged out and logged in again, refreshed everything there was to refresh - nothing works, and its getting problematic because it impacts my work for my client... How can I solve that issue?

Here's the link to the latest failed post - https://new.express.adobe.com/schedule?postId=1e08c50a-036f-4be0-9c36-9054290733ca

Tarun Saini

Community Manager

Hi

@ECOLE ESTIENN24935586do77

,

Thanks for reaching out. Are you still experiencing this issue? If so, Which social account you're having issue with? Did you try reconnecting that account to check if that helps?

Regards,

Tarun

R

rachaelv45838423

Participant

I am having the same issue. I have a professional account. It is a reel that I am trying to post. It sits there and says "publishing" until it finally says failed.

Link: https://new.express.adobe.com/schedule?postId=2dc754e3-f551-42b2-a75e-3542708ffcb2

Tarun Saini

Community Manager

Hi

@rachaelv45838423

,

We're sorry to hear about this. Would you mind sharing a screenshot or a screen recording of the error and the workflow? Please ensure that you have stable internet connectivity. Also, share the post ID of any project that gets published but throws a 'failed to post/via a private message.

Regards,

Tarun

Andy Lambert

Community Manager

Hi @Car1 and @Sebastian33568189m633 , we've made some updates to the connections flow. If you disconnect and reconnect your Facebook and Instagram connections, would you mind letting me know how you get on.

If your failures continue, you're welcome to book a call with me directly here: https://calendly.com/event_types/user/me

Thanks!Andy

S

Sebastian33568189m633

Participant

https://new.express.adobe.com/schedule?postId=607e70c5-56b4-41a7-8751-5a2a33aee071

Hi, this is the only one i haven;t deleted from the failed posts. i ended up using metas business scheduler, but would optimally like to return to express when i can get it to be reliable. thank you

C

Carolyn346939317x3e

Participant

schedule?postId=bfdca4a5-5841-4f35-b7fa-f8a2a486b15d

schedule?postId=d118dfaa-f0c4-40e8-8c6a-1e91d2cd5608

schedule?postId=ff850f21-7e8f-40e0-a629-7836afaaed66

These are the last 3 that failed

S

Sebastian33568189m633

Participant

Hi Adam, i am having the same exact issue. I've gone through the steps assuring my instagram is a professional account and have linked it to my adobe express as per the video. Posting still failing. Any chance you can have a look at this for me? many thanks

Tarun Saini

Community Manager

Hi

@Sebastian33568189m633

,

We're sorry to hear about the issue you're seeing. Could you please share the URLs to the posts so we can take a look? If you open the failed post, you can copy the URL from the top and share it with us.

Regards,

Tarun

Andy Lambert

Community Manager

I'm so sorry for these issues. To see if I can replicate what's happening here, would you mind sharing the project with me on alambert@adobe.com?

Thanks!Andy

B

Bridge Realty, LLC

Participating Frequently

Thank you for your help. I disconnected instagram and re-connected going step by step with the video. I have insured that we have a professional account and still no luck.

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